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Senior Call Center Executive
2 weeks ago
- Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries, complaints, and service requests.
- Appointment Scheduling: Coordinate service appointments, test drives, and vehicle deliveries.
- Information Dissemination: Provide detailed information about Toyota vehicles, services, and promotions.
- Data Management: Maintain accurate records of customer interactions and service histories.
- Feedback Collection: Gather customer feedback to enhance service quality and customer satisfaction.
- Team Collaboration: Work closely with sales and service departments to ensure seamless customer experiences.
Job Types: Full-time, Permanent, Fresher
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Work Location: In person