Senior Call Center Executive

2 weeks ago


Cochin, Kerala, India Nippon Toyota Motor Corporation Full time ₹ 2,50,000 - ₹ 5,00,000 per year
  • Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries, complaints, and service requests.
  • Appointment Scheduling: Coordinate service appointments, test drives, and vehicle deliveries.
  • Information Dissemination: Provide detailed information about Toyota vehicles, services, and promotions.
  • Data Management: Maintain accurate records of customer interactions and service histories.
  • Feedback Collection: Gather customer feedback to enhance service quality and customer satisfaction.
  • Team Collaboration: Work closely with sales and service departments to ensure seamless customer experiences.

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Schedule:

  • Day shift
  • Fixed shift
  • Morning shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Shift allowance
  • Yearly bonus

Work Location: In person


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