Call Center Executive

2 weeks ago

Cochin, Kerala, India Elements Five Ayurveda and Physiotherapy Clinic Full time ₹ 1,80,000 - ₹ 3,60,000 per year
  • Answering Incoming Calls: Responding to calls from patients, potential clients, and other stakeholders in a professional and timely manner.
  • Appointment Scheduling: Booking, rescheduling, and confirming patient appointments for consultations or therapy sessions, ensuring an efficient and smooth process.
  • Providing Information: Offering details about the clinic's services, treatment options, and fees, as well as answering common questions about physiotherapy procedures.
  • Managing Patient Inquiries: Addressing patient concerns, providing information about their treatment plans or follow-up, and offering general guidance about clinic policies.
  • Maintaining Records: Updating and managing patient records, appointment details, and treatment history in the clinic's system while ensuring confidentiality.
  • Managing Follow-Ups: Ensuring that patients receive timely reminders about upcoming appointments or follow-up sessions. They might also handle post-appointment calls to gather feedback on the service or inquire about the patient's recovery progress.
  • Handling Complaints: Addressing any concerns or complaints from patients in a professional manner, aiming to resolve issues quickly or escalating to higher management when necessary.
  • Coordinating with Clinic Staff: Communicating with physiotherapists, administrative staff, or management to ensure smooth coordination and assist with internal scheduling.
  • Handling Payments and Billing Inquiries: Assisting with payment-related queries, explaining billing procedures, and providing information on insurance or payment options available.
  • Promoting Services: Assisting with promoting new treatments, services, or packages, potentially upselling additional physiotherapy options or programs to patients when appropriate.
  • Maintaining Professionalism: Upholding the clinic's reputation through excellent customer service, friendly communication, and maintaining a calm, patient demeanor.
  • Multi-Tasking and Time Management: Effectively managing a high volume of calls while ensuring all tasks are completed in a timely and efficient manner.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Required)
  • Malayalam (Required)
  • Hindi (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

  • Call Center Executive

    1 week ago

    Cochin, Kerala, India 33 Holdings Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title – Associate – call enterExperience RequirementBachelor Degree.Freshers with excellent communication in english.Proficient in MS Office and call center equipment/software programs.JOB PURPOSE:To promptly respond to the calls and resolving the Query as per the need.Role and Responsibilities:Develop objectives for the call center's day-to-day...

  • Sales agent(call center)

    1 week ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 1,92,000 - ₹ 2,16,000 per year

    Sales agent(call center)Qualification: Fresh Graduates 2025 can applyExperience: Min. 1 year preferred / Freshers with excellent fluencySalary: 16,000/- to 18,000/- per month + Attractive Incentives(upto 10,000)Languages: Proficiency in English & MalayalamLocation: MG Road, Ernakulam, Kochi, KeralaResponsibilities:Make outbound calls to potential and...

  • Call Center Executive

    3 days ago

    Cochin, Kerala, India Bismi Group Full time ₹ 1,56,000 - ₹ 2,40,000 per year

    Male candidates preferredLocation : KalamasseryKey ResponsibilitiesAnswer inbound calls from customers in a courteous, timely, and professional manner.Understand customer needs and identify issues; provide accurate information or solutions.Resolve customer complaints / concerns, or escalate when required to higher levels.Update customer records and...

  • Call Center Executive

    2 weeks ago

    Cochin, Kerala, India Infotura Innovations Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:Meet daily/weekly sales targetsMaintain customer database accuracyGenerate leads through telemarketing callsClose deals with new customersUpsell existing clients' products/services

  • Call Centre Executive

    3 days ago

    Cochin, Kerala, India Incheon Motors Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Job Summary:The Call Center Executive will be the primary point of contact for customers seeking information regarding vehicle servicing, sales inquiries, bookings, and general assistance. This role requires excellent communication skills, a strong customer service orientation, and a good understanding of automotive services and sales processes. The...

  • Call Center Executive

    2 weeks ago

    Cochin, Kerala, India Autobahn Trucking Corporation Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Roles & ResponsibilitiesCollecting report of the satisfaction level of customers after completion of vehicle service from our service stationconveying the information of breakdown of Bharat Benz vehicles of our customers to the the respective service managersLetting customers know about the upcoming date of their vehicle serviceIdeal CandidateMust have good...

  • Tele Calling Executive

    6 days ago

    Cochin, Kerala, India IAMT GLOBAL ACADEMY Full time ₹ 1,44,000 - ₹ 3,00,000 per year

    We are looking for enthusiastic and self-motivated Telecalling Executives to join our growing team in Kochi. If you have good communication skills and a passion for interacting with people, this is the perfect opportunity to kickstart your career.Responsibilities:Make outbound calls to potential students and parentsExplain course details clearly and...

  • Tele Calling Executive

    2 days ago

    Cochin, Kerala, India Kanal way, Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Full job descriptionWe are looking for a motivated and energetic Sales development executive to join our team. The ideal candidate should have strong communication and sales skills, with the ability to build rapport with customers and effectively promote our products/services.Key Responsibilities·Make outbound calls to prospective customers and respond to...

  • Inbound Call Centre Operator

    2 weeks ago

    Cochin, Kerala, India BACK2FARM PRIVATE LIMITED Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Responsibilities:Answer inbound calls promptly and courteouslyProvide accurate information about products, services, and order statusAssist customers with placing orders and resolving issuesHandle customer complaints with empathy and professionalismDocument customer interactions in our systemCollaborate with other team members to ensure excellent customer...

  • Tele Calling Executive

    2 weeks ago

    Cochin, Kerala, India Plumeria international destination management pvt ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Make outbound calls to potential and existing customers to promote company products/services.Maintain a database of customer information and update call records regularly.Explain product features, benefits, and offers clearly to customers.Handle customer questions, objections, and complaints in a professional manner.Follow up on leads and customer inquiries...