
Call Center Executive
2 weeks ago
- Answering Incoming Calls: Responding to calls from patients, potential clients, and other stakeholders in a professional and timely manner.
- Appointment Scheduling: Booking, rescheduling, and confirming patient appointments for consultations or therapy sessions, ensuring an efficient and smooth process.
- Providing Information: Offering details about the clinic's services, treatment options, and fees, as well as answering common questions about physiotherapy procedures.
- Managing Patient Inquiries: Addressing patient concerns, providing information about their treatment plans or follow-up, and offering general guidance about clinic policies.
- Maintaining Records: Updating and managing patient records, appointment details, and treatment history in the clinic's system while ensuring confidentiality.
- Managing Follow-Ups: Ensuring that patients receive timely reminders about upcoming appointments or follow-up sessions. They might also handle post-appointment calls to gather feedback on the service or inquire about the patient's recovery progress.
- Handling Complaints: Addressing any concerns or complaints from patients in a professional manner, aiming to resolve issues quickly or escalating to higher management when necessary.
- Coordinating with Clinic Staff: Communicating with physiotherapists, administrative staff, or management to ensure smooth coordination and assist with internal scheduling.
- Handling Payments and Billing Inquiries: Assisting with payment-related queries, explaining billing procedures, and providing information on insurance or payment options available.
- Promoting Services: Assisting with promoting new treatments, services, or packages, potentially upselling additional physiotherapy options or programs to patients when appropriate.
- Maintaining Professionalism: Upholding the clinic's reputation through excellent customer service, friendly communication, and maintaining a calm, patient demeanor.
- Multi-Tasking and Time Management: Effectively managing a high volume of calls while ensuring all tasks are completed in a timely and efficient manner.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 per month
Benefits:
- Leave encashment
- Paid time off
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English (Required)
- Malayalam (Required)
- Hindi (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
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