Technical Support Executive
23 hours ago
Job Title: Technical Support Executive (Software)
Location: Kannur
Experience: Fresher / 0-2 Years
Qualification: B.Com / M.Com/ BCA / B.Sc. Computer Science
Employment Type: Full-Time
Job Summary:
We are looking for a motivated and customer-focused Software Technical Support Executive to join our team. The ideal candidate will have a good understanding of basic IT concepts, strong communication skills, and a passion for helping customers resolve technical issues efficiently.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or chat.
- Log and track customer issues, ensuring proper documentation.
- Collaborate with internal teams to resolve escalated technical problems.
- Educate clients on product features, updates, and best practices.
- Maintain high levels of customer satisfaction and professionalism.
Requirements:
- B.Com / BCA / B.Sc. Computer Science graduate.
- Basic knowledge of computer systems, software, and networks.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to work under pressure.
- Customer-oriented with a professional attitude.
Preferred:
- Prior experience in customer support or technical support is a plus.
Job Types: Full-time, Permanent
Pay: ₹10, ₹20,000.00 per month
Location:
- Kannur, Kerala (Preferred)
Work Location: In person
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