Software Technical Support Manager

2 days ago


Kannur, Kerala, India Inexoft Technologies Pvt Ltd Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Title: Software Technical Support Manager

Company: Inexoft Technologies

Location: Kannur

Experience: 3 years

Job Description:

Inexoft Technologies is looking for an experienced Software Technical Support Manager to lead our customer support team. The ideal candidate will have strong expertise in managing support operations, resolving complex technical issues, and ensuring customer satisfaction.

Responsibilities:

Lead and manage the software technical support team

Oversee installation, configuration, and troubleshooting of software applications

Ensure timely resolution of client issues and escalations

Maintain support documentation, FAQs, and knowledge base

Collaborate with the development team to resolve critical bugs and feature requests

Monitor support performance metrics and implement improvements

Train and mentor support staff to enhance skills and efficiency

Maintain strong client relationships and ensure high customer satisfaction

Requirements:

Education: BCom, MCom, BCA, or MCA

Minimum 3 years of experience in software technical support, with at least 1 year in a managerial role

Strong understanding of software systems and troubleshooting methods

Excellent leadership, communication, and problem-solving skills

Ability to work in a fast-paced, customer-focused environment

Strong organizational and team management abilities

Job Types: Full-time, Permanent

Location:

  • Kannur, Kerala (Preferred)

Work Location: In person



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