Customer Relations Executive

6 hours ago

Kannur, Kerala, India 13d17f29-77a9-4461-a6cb-6578caf96dd8 Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Customer Relations Executive

Experience: Minimum 1 year in Customer Relations / Customer Support

Employment Type: Full-time

Female candidates preferred

Job Overview:

We are seeking a Customer Relations Executive to assist clients by addressing queries, resolving concerns, and ensuring a smooth customer experience. The ideal candidate should have prior experience in customer relations, strong communication skills, and a passion for delivering excellent support in the software industry.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional manner.
  • Provide accurate information and support related to software products/services.
  • Assist customers with basic troubleshooting and escalate technical concerns when required.
  • Maintain detailed records of customer interactions and follow up on unresolved issues.
  • Collaborate with internal teams to resolve complex cases.
  • Educate clients on software features, updates, and best practices.
  • Ensure high customer satisfaction by delivering quality, service-oriented support.

Requirements:

  • Any Bachelor's Degree.
  • Minimum 1 year of experience in Customer Relations / Customer Support.
  • Strong communication skills in Malayalam.
  • Ability to understand and resolve customer concerns effectively.
  • Willingness to learn and adapt to software systems and tools.
  • Customer-focused mindset with strong problem-solving skills.

Preferred Qualifications:

  • Interest in software products and customer interaction.
  • Strong interpersonal and coordination skills.

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Location:

  • Kannur, Kerala (Required)

Work Location: In person

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