Customer Relationship Executive

2 days ago

Kannur, Kerala, India Bharti Airtel Limited Full time ₹ 1,80,000 - ₹ 2,28,000 per year

Job Title: Customer Relationship Executive

Location: Kannur, Kerala

Job Type: Full-time, On-site

Salary: ₹15,000 – ₹19,000 per month (CTC)

Job Summary:

We are seeking a Customer Relationship Executive to provide excellent customer service and maintain positive relationships with our clients. The ideal candidate will handle walk in customer queries, generate sales from walk in customers, ensure timely support, and contribute to overall customer satisfaction.

Responsibilities:

  • Manage store sales, service and generate revenues
  • Respond to customer inquiries through calls, in person.
  • Maintain and update customer information accurately.
  • Coordinate with internal teams to resolve customer issues quickly.
  • Ensure a positive customer experience in every interaction.
  • Collect feedback and share insights to improve service quality.
  • Support retention and follow-up activities as directed by management.

Qualifications:

  • Bachelor's degree in any discipline.
  • 0–2 years of experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Basic computer knowledge and familiarity with MS Office.
  • Fluency in Malayalam and English.

Benefits:

  • Salary range: ₹15,000 – ₹19,000 per month (inclusive of all components).
  • ESI, PF, and performance-based incentives.
  • On-the-job training and career growth opportunities.

Work Schedule:

  • 6 days a week (rotational weekly off).
  • Day shift.

Job Type: Full-time

Pay: ₹15, ₹19,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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