Collection Manager

3 days ago


Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Collection Manager

Key Deliverables
• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
• Effective Management of ARC's to ensure superior customer experience for pre& post customer
• Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
• Drive High Value Service Experience to increase customer retention and Revenue from these segments
• Drive Rural Service Experience through ASC expansion and ASC engagement & training.
• Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
• Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
• Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM
Work Experience
• 3-8 years of Collections Experience Preferably Telecom

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelMid Level
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