Collections Manager

3 days ago

Bengaluru, Karnataka, India Trustpaisa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB RESPONSIBILITIES:

  • Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
  • Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.
  • Create and implement strategies to increase the number of successful collections on outstanding debt.
  • Recruit, hire, train and evaluate staff members within the collections department to ensure required count of staff members are available to handle the workload.
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
  • Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
  • Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
  • Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time, Shrinkage and Others
  • The Goal is to do everything Possible to achieve Collection Target.
  • Dialer Exposure is a Must to Create and Implement Dialer Outbound Strategies
  • Develop a deep understanding of our Users, usage, products, internal and external stakeholders and how they impact our business, to inform important decisions across the organization.
  • Ensuring legal guidelines are compiled for entire collection structure in le er and sprits
  • Ensure that the collection executives adhere to the legal guidelines provided by the law in force
  • Keeping the write off percent within risk pricing.
  • Control por olio in terms of bucket flows. Handle customer issues escala ons.
  • Feedback on credit policy based on market condi ons.
  • Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Liaising with the partners for reconciliation and for collection of cash/cheque from the customer-Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner
  • Planning, strategizing, and executing effective legal remedies for resolution from NPA accounts Consistent and effective follow up and negotiation with the customers.

REQUIREMEMTS & EDUCATION QUALIFICATION

  • Bachelor's degree, preferably in B. Com or B.BA. MBA (FINANCE) would be add-on.
  • Total work experience of 7yrs plus which would include minimum 3years of Collection Management Experience
  • Ability to execute the collection strategy with speed
  • Understanding of consumer lending and collection process
  • Expertise in call centre management and collection agency management
  • Ability to manage SLA so that organization can provide superior service to the customer
  • You must be willing to roll up your sleeves and get the job done.
  • Someone with determination and a focus on delivering results
  • Proficient with business so ware tools such as Microsoft Office applications.
  • Strong communication, interpersonal and detail-oriented skills
  • Prior expertise in scaling teams is preferred
  • Self-starter and motivated, with ability to work with multiple stakeholders and drive key projects
  • Experience in a fast-paced environment, preferably in a growth stage start-up
  • Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences
  • Candidate must be residing in Bangalore

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