Customer Relationship Manager

19 hours ago


Malad Mumbai Maharashtra, India UPP Enterprises LLP Full time

KRA – Relationship Manager (Export–Import)

  1. Target Revenue & Profitability

Drive high-value / repeat contracts (long-term buyers)

  1. Strategic Client Acquisition

Onboard anchor buyers/importers/exporters in priority geographies

Develop new products / country corridors

Close complex LC / bulk / repeat shipment deals

  1. Client Relationship & Retention

Repeat business ≥ 70–80% of portfolio

Key account management & annual contract renewals

Handle escalations & negotiations independently

  1. Trade Execution Oversight

End-to-end supervision of documentation, logistics & banking

Shipment TAT adherence ≥ 95%

Zero major LC discrepancies / penalties

  1. Compliance & Risk Control

Ensure adherence to DGFT, FEMA, Customs, GST, sanctions

Evaluate buyer credit risk & payment security

No adverse audit or regulatory observations

  1. Team Mentoring & MIS

Mentor junior RMs & lead closure support

Accurate pipeline forecasting & management MIS

Facilitate end-to-end settlement.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



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