Customer Relationship Manager
19 hours ago
KRA – Relationship Manager (Export–Import)
- Target Revenue & Profitability
Drive high-value / repeat contracts (long-term buyers)
- Strategic Client Acquisition
Onboard anchor buyers/importers/exporters in priority geographies
Develop new products / country corridors
Close complex LC / bulk / repeat shipment deals
- Client Relationship & Retention
Repeat business ≥ 70–80% of portfolio
Key account management & annual contract renewals
Handle escalations & negotiations independently
- Trade Execution Oversight
End-to-end supervision of documentation, logistics & banking
Shipment TAT adherence ≥ 95%
Zero major LC discrepancies / penalties
- Compliance & Risk Control
Ensure adherence to DGFT, FEMA, Customs, GST, sanctions
Evaluate buyer credit risk & payment security
No adverse audit or regulatory observations
- Team Mentoring & MIS
Mentor junior RMs & lead closure support
Accurate pipeline forecasting & management MIS
Facilitate end-to-end settlement.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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