Customer Relationship Manager

5 days ago

Goregaon Mumbai Maharashtra, India Al Samia Enterprises Full time ₹ 4,80,00,000 - ₹ 6,00,00,000 per year

Key Responsibilities

Contact existing subscribers whose memberships are nearing expiry.

Explain renewal plans, added benefits, and new offers to encourage continuation.

Maintain follow-up calls, WhatsApp chats, and email reminders for renewal conversions.

Update customer records and renewal status accurately in the CRM.

Handle customer feedback or minor service issues tactfully to ensure retention.

Coordinate with operations or support teams for any member-related queries.

Meet monthly renewal and upselling targets.

Share customer insights and renewal trends with management regularly.

Required Skills & Qualifications

0–2 years of experience in renewals / telecalling / customer retention / inside sales.

Excellent verbal communication skills in English & Hindi (regional language an advantage).

Pleasant telephone manner and persuasive communication ability.

Basic knowledge of Excel, email, and CRM tools.

Organized, reliable, and customer-service oriented.

Educationam

Minimum: HSC or Graduate in any stream

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Flexible schedule

Experience:

  • Customer relationship management: 5 years (Required)
  • Customer retention: 5 years (Required)
  • Customer support: 5 years (Required)
  • Customer service: 5 years (Required)
  • Inside sales: 5 years (Required)
  • Travels Industry : 5 years (Required)

Language:

  • English (Required)

Work Location: In person

  • Customer Relationship Management Executive

    2 days ago

    Mumbai, Maharashtra, India Rolliflex Full time

    Join Our Team as a Customer Relationship Management Executive We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service If you have a passion for client engagement and are eager to grow with an innovative company this opportunity is for you What You ll Do Build...

  • Relationship Manager

    7 days ago

    Goregaon East, Mumbai, Maharashtra, India GSM Capital Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    We are looking for a dynamic and results-driven Business Development Executive to join our team. The ideal candidate will play a crucial role in expanding our client base, building strategic relationships, and driving the growth of our mutual fund distribution business.Relevant experience – 2 to 3 yearsFixed CTC : INR 4,50,000 to INR 6,00,000 PA +...

  • Customer Relationship Executive

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Acme Services Full time

    **Responsibilities: (Only Graduates should apply)** a.    Follow up with customers for Orders and Create sales orders upon orders confirmation. b.    Prepare necessary documentation such as Tax Invoicing, E-Invoicing and E-way bill. for dispatches. c.    Coordinate with Pan India Customers for Lead generations and order follow...

  • Customer Relationship Manager

    1 week ago

    Mumbai, Maharashtra, India Vitizen Hotels Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Relationship Manager (CRM) VITS Hotels & ResortsLocation: Mumbai (Head Office – Marol Naka, Andheri East)Industry: Hospitality / Hotels / TravelExperience: 3 – 6 YearsJob Description:We are seeking an experienced and customer-focused Customer Relationship Manager for VITS Hotels & Resorts. The ideal candidate will be responsible for building and...

  • Customer Relationship Manager

    1 day ago

    Charni Road, Mumbai, Maharashtra, India Nornament Designers Pvt Ltd Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Customer Relationship Manager – Jewellery IndustryJob Summary:The Customer Relationship Manager will be responsible for building, maintaining, and enhancinglong-term relationships with clients to ensure loyalty, repeat business, and customer satisfaction. Therole involves understanding customer preferences, offering personalized services, managing...

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    Urgently required for the post of **Customer relationship executive** - **Mumbai** **Experience**: 2 to 6 years **Salary Package**: as per company norms **Notice Period**: Immediate joiner We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing industry. The primary responsibility...

  • Customer Relationship Manager

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India Soul Works Full time ₹ 1,80,000 - ₹ 2,20,000 per year

    About UsSoul Works is a 15-year-old brand specializing in bohemian and handcrafted jewelry, handicrafts and liefstyle with a strong online and offline presenceRole OverviewWe are looking for a Customer Relationship Manager with at least 1 year of experience and extremely fluent English. Require a patient, enthusiastic, and dedicated person to ensuring a...

  • Relationship Manager

    2 weeks ago

    Goregaon, India Anand Rathi Share and Stock Brokers Ltd Full time

    PRIMARY JOB RESPONSIBILITIES- It is direct sales profile so candidate should be able to acquire quality base clients through networking, data base and market intelligence- He/she should have maximum number of own clients relationship and he/she should be aware of local market intelligence- Promote Focus Product of the month- Maintain records of business on...

  • Relationship Manager

    2 weeks ago

    Goregaon, India Anand Rathi Share and Stock Brokers Ltd Full time

    PRIMARY JOB RESPONSIBILITIES- It is direct sales profile so candidate should be able to acquire quality base clients through networking, data base and market intelligence- He/she should have maximum number of own clients relationship and he/she should be aware of local market intelligence- Promote Focus Product of the month- Maintain records of business on...

  • Relationship manager

    5 days ago

    Goregaon, India Anand Rathi Share And Stock Brokers Ltd Full time

    PRIMARY JOB RESPONSIBILITIESIt is direct sales profile so candidate should be able to acquire quality base clients through networking, data base and market intelligenceHe/she should have maximum number of own clients relationship and he/she should be aware of local market intelligencePromote Focus Product of the monthMaintain records of business on internal...