Call Centre Team Leader – CCTV Monitoring
6 days ago
About the Role:
We're looking for a dynamic Team Leader to manage our CCTV monitoring agents. You'll oversee and ensure daily reporting, and maintain operational excellence across shifts.
Responsibilities:
Supervise and motivate a team
Track team performance and prepare Excel-based reports
Manage escalations and ensure adherence to SLAs
Coordinate with management and technical teams for support
Requirements:
1–2 years' experience in a call center or control room setup
Strong Excel and reporting skills
Excellent communication and leadership abilities
Location:
Belapur, Navi Mumbai
Salary:
₹20,000 – ₹25,000
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