Telecaller (Healthcare)

10 hours ago

Noida, Uttar Pradesh, India Healic Healthcare (P) Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

About the Role

We are seeking a proactive and customer-focused Telecaller (Healthcare) to support our pharmacy operations. The ideal candidate should have excellent communication skills in Hindi and English, basic knowledge of pharmacy/healthcare operations, and the ability to manage customer interactions with professionalism and empathy.

Key Responsibilities

Pharmacy Operations:

  • Ensure smooth day-to-day operations of the pharmacy, including inventory management and timely dispensing of medications.
  • Accurately read and interpret prescriptions to provide patients with the correct medication or suggest alternatives if required.

Customer Handling:

  • Assist customers with medication inquiries and provide professional guidance on the proper use of prescribed drugs.
  • Address customer concerns and maintain excellent service standards to ensure high levels of customer satisfaction.

Technical Expertise:

  • Apply technical knowledge of pharmaceutical products to educate and inform customers about drug interactions, side effects, and storage instructions.
  • Stay updated with the latest developments in the pharmaceutical industry.

Communication:

  • Maintain effective communication with customers in both Hindi and English to build trust and rapport.
  • Coordinate with team members to ensure seamless operations and address any operational challenges proactively.

Operational Efficiency:

  • Monitor stock levels and coordinate with suppliers to ensure uninterrupted availability of medicines.
  • Maintain accurate records of sales, stock, and customer interactions in compliance with company policies.

Requirements

  • Graduate / Diploma (Pharmacy or Healthcare background preferred).
  • Minimum 1–3 years of experience in telecalling, customer service, or healthcare/pharmacy operations.
  • Excellent communication skills in Hindi and English.
  • Basic knowledge of medicines, prescriptions, and pharmacy practices.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person

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