Customer support Executive

1 week ago

Noida, Uttar Pradesh, India E nirmaan Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Summary:

We are looking for a proactive and empathetic Customer Service Executive to handle health-related queries of customers. The role involves resolving patient/customer queries related to healthcare services, insurance, doctor consultation, diagnostics, and other health support processes.

Roles & Responsibilities:

  • Handle inbound and outbound calls, chats, and emails regarding healthcare-related queries.
  • Assist customers in booking doctor appointments (virtual/physical) and diagnostic tests.
  • Provide information about health insurance coverage, group mediclaim, and claim process.
  • Coordinate with healthcare providers, hospitals, and diagnostic centers for smooth service delivery.
  • Maintain accurate records of customer interactions and update CRM systems.
  • Escalate critical issues to the concerned department for faster resolution.
  • Ensure high levels of empathy, patience, and professionalism in every interaction.

Key Skills Required:

  • Excellent communication skills (English).
  • Basic knowledge of healthcare services and medical terminology is an advantage.
  • Strong problem-solving and customer-handling skills.
  • Ability to work in a fast-paced and target-driven environment.
  • Good computer literacy (MS Office, CRM tools, email handling).

Qualification:

  • Minimum Graduate (Any stream).
  • Experience in healthcare customer service/insurance/telecalling preferred, but freshers can also apply.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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