Customer Support Executive

13 hours ago

Noida, Uttar Pradesh, India Naukri Healthcare Jobs Full time ₹ 3,20,000 - ₹ 4,80,000 per year

We are looking for a highly skilled and experienced Customer Support Executive to join our team at Health Tick, with 1-3 years of experience in the Pharmaceutical & Life Sciences industry.

Roles and Responsibility

  • Provide exceptional customer support through various channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer complaints and concerns.
  • Develop and maintain a thorough understanding of products and services to provide accurate information.
  • Identify opportunities to upsell and cross-sell products or services based on customer needs.
  • Maintain high levels of customer satisfaction by ensuring timely resolution of issues.

Job Requirements

  • Strong communication and interpersonal skills are essential for building rapport with customers.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent problem-solving skills are needed to analyze problems and develop effective solutions.
  • Strong attention to detail is required to ensure accuracy and quality of work.
  • Ability to adapt to changing situations and priorities.
  • Familiarity with customer support software and systems.

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