Customer Support Executive

5 days ago

Noida, Uttar Pradesh, India IEnergizer Full time

Company Overview

iEnergizer is a leading Business Process Outsourcing provider of customer management solutions, dedicated to delivering exceptional performance. With over 10,000 employees, we offer a range of services from sales to technical support and back-office services. Our client-centric approach supports a variety of industry leaders, including Fortune 500 companies, enabling them to grow and retain their markets.

Job Overview

We are seeking a Junior Customer Support Executive to join our team in Noida. This is a full-time position requiring 1 to 3 years of experience. The successful candidate will play a pivotal role in ensuring customer satisfaction by providing effective solutions and support through various communication channels.

Qualifications and Skills

  • Minimum one year of experience in customer support, ensuring high levels of customer satisfaction and effective issue resolution.
  • Proficient in customer service techniques, with a strong ability to empathize with customer needs and deliver solutions (Mandatory skill).
  • Strong problem-solving skills, identifying root causes and implementing effective solutions promptly (Mandatory skill).
  • Excellent communication skills, both written and verbal, to interact clearly and effectively with customers (Mandatory skill).
  • Experience with email support, managing and resolving queries through effective written communication.
  • Proficiency in live chat support, providing real-time assistance to users with diverse issues and inquiries.
  • Understanding of call center operations, managing inbound and outbound calls in a professional manner.
  • Ability to multitask and manage time effectively, prioritizing tasks to meet deadlines and customer expectations.

Roles and Responsibilities

  • Provide exceptional customer service across multiple channels including email, live chat, and phone.
  • Resolve product or service problems by clarifying customer complaints and determining the root cause.
  • Manage large amounts of incoming calls and generate sales leads when required.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Identify and assess customer needs to achieve satisfaction while striving for continuous improvement.
  • Collaborate with team members and management to optimize customer service processes and outcomes.
  • Stay updated on product knowledge and industry standards to provide precise information to customers.
  • Document and report customer interactions, feedback, and trends for process enhancements.

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