Tele Call

4 days ago

Noida, Uttar Pradesh, India Best Hearing clinics Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Telecaller – Patient Follow-Up & Lead Generation

Location: Best Hearing Clinics, Wave Silver Tower, Sector-18, Noida, Uttar Pradesh PIN 201301

Department: Sales & Customer Care

Reports To: Business Development Manager

Job Summary:

The Telecaller will be responsible for contacting existing and potential patients to generate new leads for hearing aid sales, follow-up on service and repair inquiries, and maintain excellent customer relationships. The role involves both outbound and inbound calling with a focus on providing empathetic, informative, and solution-oriented communication.

Key Responsibilities:

1. Lead Generation & Sales Support:

  • Call old patients and new database contacts to promote hearing aid upgrades and new offers.
  • Explain hearing aid benefits, technology updates, and available discounts.
  • Schedule appointments for hearing tests and consultations at the clinic.
  • Maintain accurate lead records in the CRM system.

2. After-Sales Service & Retention:

  • Follow up with existing patients for service reminders, hearing aid cleaning, battery replacement, and annual checkups.
  • Call patients whose devices are due for repair or warranty renewal.
  • Ensure timely follow-up and coordinate with service teams for quick resolutions.

3. Customer Relationship & Feedback:

  • Handle patient inquiries politely and professionally over phone and WhatsApp.
  • Collect patient feedback and report service concerns to the clinic manager.
  • Maintain a positive and empathetic attitude toward patients at all times.

4. Reporting & Coordination:

  • Maintain daily call logs and update lead conversion status.
  • Coordinate with audiologists and clinic staff for patient appointments and follow-ups.
  • Share weekly performance and feedback reports.

Requirements:

  • Education: Graduate / 12th Pass with good communication skills.
  • Experience: 1–3 years in telecalling, preferably in healthcare, hearing aid, or service-oriented industry.
  • Skills:
  • Excellent verbal communication in Hindi and English.
  • Polite and empathetic phone manners.
  • Basic computer knowledge (MS Excel, CRM tools, WhatsApp Business).
  • Good listening and persuasion skills.

Key Performance Indicators (KPIs):

  • Daily call targets achieved.
  • Number of appointments booked and leads converted.
  • Patient satisfaction and feedback score.
  • Service follow-up completion rate.

Salary:

Commensurate with experience + Incentives based on leads and service renewals.

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Work Location: In person

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