IT Executive

3 days ago

Mumbai Metropolitan Region, India Fluidscapes Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: -

Key Responsibilities

Primary Responsibilities (R – Responsible)

  • Resolve Level 3 IT tickets
    escalated from the IT Executive/Support teams within defined SLA timelines.
  • Perform root cause analysis on recurring infrastructure issues.
  • Manage complex system configurations, server administration, VM provisioning, storage arrays, and network devices (L3 switches, firewalls, etc.).
  • Coordinate with internal teams and vendors for critical hardware failures, licensing, and data recovery incidents.
  • Monitor logs, alerts, and security events from firewalls, endpoint protection systems, and servers.

Accountable (A – Accountable)

  • Ensure
    smooth functioning of IT infrastructure
    , including:
  • Data center/server room management (power, cooling, access control).
  • Deployment and documentation of infrastructure upgrades and scale-outs.
  • Capacity planning for storage, compute, and bandwidth.
  • Data backups, disaster recovery drills, and endpoint recovery.
  • Guarantee compliance to
    defined SLAs for incident resolution
    and project delivery.
  • Drive IT infrastructure improvements to support changing business needs (e.g., cloud migration, NAS optimization, SD-WAN rollout, etc.).

Consulted (C – Consulted)

  • Assist in
    technical evaluation of server-grade equipment, critical IT infrastructure
    , and advanced software tools.
  • Engage in QCS evaluations for enterprise IT procurement involving server racks, NAS, managed switches, backup solutions, or networking backbone upgrades.
  • Contribute expertise in project planning involving system migrations, data center refresh, or IT network redesign.

Informed (I – Informed)

  • Stay aligned with all
    IT-related initiatives
    across the organization including:
  • Infra expansion.
  • Tool standardization.
  • Security improvements.
  • External vendor dependencies.

Audit & Compliance Responsibilities

  • Assist in
    internal and external ISO audits
    (ISO 27001, 9001, etc.) by providing documentation, access logs, asset registers, and compliance reports.
  • Maintain updated IT audit trails, ensure timely closure of audit non-conformities.
  • Participate in monthly and quarterly audit reviews with stakeholders.

Incident Response & SLA Clause

  • Adhere to and enforce the defined
    SLA metrics
    for incident response, resolution, and change control.
  • Participate in
    incident post-mortems
    and implement corrective action plans for major outages or breaches.
  • Maintain an incident response checklist and coordinate during security incidents and IT downtime.

KPIs (Technical POV Tracker)

  • L3 Ticket SLA compliance rate.
  • Mean Time to Resolution (MTTR) for infra incidents.
  • Uptime of business-critical systems (target: 99.9%).
  • Change request implementation success rate.
  • Audit compliance score and NCR closure rate.

Reporting Tools & Systems

  • Wrike (or your ticketing system), IT asset manager, endpoint protection dashboard, NAS logs, firewall logs, system health dashboards, audit registers.

Job Requirement

Qualifications & Experience

  • Bachelor's degree in IT/CS or related discipline.
  • 4–6 years of progressive experience in IT administration.
  • Strong experience in system admin, network admin, virtualization (VMware/Hyper-V), backup management, and firewall configuration (Fortinet, Cisco, etc.).
  • Exposure to ITIL-based processes, ISO audits, and ITSM tools.
  • GWS or Microsoft 365 Admin Console experience preferred.

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