
Quality Analyst
4 days ago
Key Responsibilities
- Monitor and evaluate sales calls and video counselling sessions to assess adherence to quality standards and protocols.
- Conduct regular audits of student documentation and communication logs.
- Identify training needs and provide actionable feedback to counselors.
- Collaborate with the operations and training team to develop quality benchmarks and best practices.
- Generate daily/weekly/monthly quality reports and share findings with management.
- Analyze customer feedback and complaints to identify trends and root causes.
- Assist in developing quality assurance policies, procedures, and training materials.
- Conduct mystery audits to ensure process integrity and compliance.
- Participate in team meetings and contribute to continuous improvement initiatives.
Job Type: Full-time
Salary: ₹4.8 LPA to 6 LPA CTC
Job Location: Mumbai (Chembur)
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