Quality Analyst

4 days ago


Mumbai, Maharashtra, India Back2study Full time ₹ 5,76,000 - ₹ 7,20,000 per year

Key Responsibilities

  • Monitor and evaluate sales calls and video counselling sessions to assess adherence to quality standards and protocols.
  • Conduct regular audits of student documentation and communication logs.
  • Identify training needs and provide actionable feedback to counselors.
  • Collaborate with the operations and training team to develop quality benchmarks and best practices.
  • Generate daily/weekly/monthly quality reports and share findings with management.
  • Analyze customer feedback and complaints to identify trends and root causes.
  • Assist in developing quality assurance policies, procedures, and training materials.
  • Conduct mystery audits to ensure process integrity and compliance.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Job Type: Full-time

Salary: ₹4.8 LPA to 6 LPA CTC

Job Location: Mumbai (Chembur)


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