Quality Analyst
23 hours ago
Join Our Team & Elevate Customer Experience
Are you someone who has a keen eye for detail and a passion for improving customer interactions? Do you take pride in ensuring top-notch quality in every conversation? If yes, we want YOU on our team
Location: Ghatkopar, Mumbai (Hybrid Mode)
Experience: Minimum 1 year as a Subject Matter Expert (SME), Quality Analyst (QA), or Team Lead
Availability: Immediate joiners preferred
Requirements: Must have a laptop and a stable WiFi connection
What You'll Do:Monitor & Evaluate customer interactions to ensure high-quality service delivery
Analyze & Identify key improvement areas to enhance process efficiency
Coach & Train team members with actionable feedback for performance enhancement
Ensure Compliance with company policies, quality standards, and best practices
Collaborate & Innovate with internal teams to drive service excellence
What We're Looking For:Strong Communication Skills – You can articulate thoughts effectively and converse fluently in English
Detail-Oriented Mindset – You notice the small things that others miss
Problem-Solving Ability – You can identify challenges and offer solutions
Tech-Savvy & Adaptable – You're comfortable working with digital tools and remote setups
Self-Motivated & Proactive – You don't wait for directions; you take charge
Why Join Us?Work with exciting D2C brands and gain experience across multiple business operations.
Direct impact – collaborate with leadership and shape key processes.
Learn & grow – clear pathways for career advancement and leadership roles.
AI-driven future – be part of an evolving digital landscape
Ready to elevate customer experience? Apply now and be a part of our journey
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