Customer Service Representative
23 hours ago
Company Description
Telecalling Hub is a dynamic and professional telecalling service provider located in Lucknow, India. We specialize in providing seamless outbound and inbound customer support, strategically engineered lead generation, and efficient backend support services. Our mission is to elevate business operations through exceptional customer interactions and robust support systems customized to client needs.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Lucknow. The Customer Service Representative will be responsible for handling inbound and outbound customer inquiries, resolving customer issues, ensuring a high level of customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer queries, providing product and service information, troubleshooting problems, and maintaining accurate customer records.
Qualifications
- Customer Service Representatives, Customer Support, Customer Satisfaction skills
- Knowledge of Customer Service, Customer Experience
- Excellent verbal and written communication skills
- Ability to work effectively on-site in Lucknow
- Problem-solving skills and a patient demeanor
- Previous experience in a customer service role preferred
- High school diploma or equivalent; Bachelor's degree is a plus
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