CSR - Customer Service Representative

2 weeks ago

Lucknow, Uttar Pradesh, India Niftel Communication Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Job Title: Customer Support Agent – Premium Process

Job Type- Work from Office

Location-Lucknow

Employment Type: Full-Time

Shift: Rotational (24x7)

Salary: ₹18,000 to ₹25,000 per month

Eligibility Criteria:

  • Graduate in any discipline from a recognized institution
  • Minimum 1 year of experience in a premium chat support process
  • Proficient in written and spoken English
  • Must successfully clear the Versant Level 6 Assessment (Language and Communication Test)
  • Familiarity with CRM tools and chat support platforms
  • Ability to work effectively under pressure in a fast-paced, customer-centric environment

Key Responsibilities:

  • Provide prompt and efficient real-time chat support to customers, assisting with:
  • Order status and tracking
  • Delivery issues
  • Cancellations and refunds
  • General inquiries and account-related concerns
  • Collaborate with delivery partners, restaurants, and store teams to ensure timely
  • resolution of issues
  • Demonstrate empathy, professionalism, and a solution-oriented approach in every
  • interaction
  • Maintain high levels of customer satisfaction and build trust through effective
  • communication
  • Adhere to internal quality standards, response time metrics, and performance
  • KPIs
  • Keep detailed and accurate records of customer interactions in the CRM system
  • Stay updated with product knowledge, company policies, and service updates

Contact:

For more details, please contact HR Alviya at

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Work Location: In person

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