
CSR - Customer Service Representative
4 days ago
Job Title: Customer Support Agent – Premium Process
Job Type- Work from Office
Location-Lucknow
Employment Type: Full-Time
Shift: Rotational (24x7)
Salary: ₹18,000 to ₹25,000 per month
Eligibility Criteria:
- Graduate in any discipline from a recognized institution
- Minimum 1 year of experience in a premium chat support process
- Proficient in written and spoken English
- Must successfully clear the Versant Level 6 Assessment (Language and Communication Test)
- Familiarity with CRM tools and chat support platforms
- Ability to work effectively under pressure in a fast-paced, customer-centric environment
Key Responsibilities:
- Provide prompt and efficient real-time chat support to customers, assisting with:
- Order status and tracking
- Delivery issues
- Cancellations and refunds
- General inquiries and account-related concerns
- Collaborate with delivery partners, restaurants, and store teams to ensure timely
- resolution of issues
- Demonstrate empathy, professionalism, and a solution-oriented approach in every
- interaction
- Maintain high levels of customer satisfaction and build trust through effective
- communication
- Adhere to internal quality standards, response time metrics, and performance
- KPIs
- Keep detailed and accurate records of customer interactions in the CRM system
- Stay updated with product knowledge, company policies, and service updates
Contact:
For more details, please contact HR Alviya at
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
Work Location: In person
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