Cluster Head

4 days ago

Delhi, Delhi, India Hapag-Lloyd AG Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Overall Job Purpose

Drive the highest levels of quality towards the assigned Segmented Vertical / Vertical Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd.Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables.

Job Specification - Key Accountabilities


Deliver Annual BU targets for the North India Cluster (MINNO).Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process.Ensure that the MINNO team is fully motivated and focused.Conduct 1:1 Coaching for all direct reports as per Sales Cadence defined in CXS.Participate in all task / activities related to Strategy 2030.Lead during Weekly SD: SMG meeting.Drive the identification of new opportunities by the team so that there is a robust Sales Pipeline.Coach and steer Segmented Vertical / Vertical Cluster teams to achieve set targets for the Cluster.Responsible for achieving CH annual targets and goals under Project Optimus for MINNO.Conduct regular joint meetings with all LKA and large Customers.Regularly review customer portfolios jointly with Sales.Ensure QBR as directed by Sales Director.Fully support all activities under Customer Engagement Survey (CES).Inter- departmental co-ordination.Performance management as defined in the Sales Process.Support Steering Manager and Sales Director with budgeting, planning and Strategy.Responsible for DSO levels for the North Cluster as directed by BA and Sales Director.Implement all findings and observations in annual Employee Engagement Survey (EES).Review SXC portfolios and coverage of MR, CU and CN customers and ensure they have the right Segmented Vertical specialists for their market.Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.)Coordination of Area sales activities with other Sales Managers and Sales Director.Execute all tasks as directed by Sales Director / Management.Support Sales Director and HRD with all matters related to Staff, Company policies and HL compliances.Forecast weekly volume basis each SSY & update SST.

Qualifications and Technical Job Requirements

University degree or equivalentExcellent track recordGood command of written and spoken English. Command over local language is preferred though not mandatoryWorking knowledge of MS Office and BI toolsPositive attitude and Good Leadership skillsReceptive and be able to grasp new ideas

Competencies and Values

Hapag-Lloyd Values / Behaviors

Care, Move, DeliverPositive attitude can do attitude.ProactiveEnergetic and good team spiritEnthusiasticCommitment to taskHigh Integrity

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