Customer Relationship Executive
7 hours ago
- Build and maintain strong relationships with existing and potential customers.
- Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
- Understand customer needs and provide appropriate solutions or services.
- Coordinate with internal teams (sales, service, operations) to ensure customer issues are resolved quickly.
- Maintain accurate customer records and update CRM systems regularly.
- Follow up with customers to ensure satisfaction and gather feedback for improvement.
- Handle customer complaints politely and escalate issues when required.
- Assist in customer onboarding and explain product/service details clearly.
- Prepare daily, weekly, and monthly reports on customer interactions.
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Good listening skills and a customer-first mindset.
- Basic computer knowledge (MS Office, CRM tools).
- Ability to work in a fast-paced environment and multitask effectively.
- Positive attitude, patience, and professionalism.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
Work Location: In person
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