Customer Service Executive

1 day ago


Kottayam, Kerala, India Tata Capital Full time

Company Description

Tata Capital Limited, a subsidiary of Tata Sons Limited, is a trusted name in financial services and is registered as a Core Investment Company with the Reserve Bank of India. Through itself and its subsidiaries, the company offers a comprehensive range of fund and fee-based financial solutions under the Tata Capital brand. Catering to the diverse needs of retail, corporate, and institutional customers, Tata Capital operates in areas such as Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans, and Tata Card distribution. With a strong presence across India, Tata Capital serves its customers through more than 500 branches in key markets.

Role Description

This is a full-time, on-site role for a Customer Service Executive based in Kottayam. The incumbent will provide high-quality customer support and service, handle customer queries, and ensure customer satisfaction by addressing their concerns in a timely and professional manner. The role involves building strong relationships with customers and working closely with different teams to provide effective solutions to enhance the overall customer experience. Ensuring adherence to company protocols and maintaining customer records are essential parts of the role.

Qualifications

  • Strong interpersonal and communication skills to build positive relationships with customers.
  • Capability in Customer Service, Customer Support, and ensuring Customer Satisfaction.
  • Proficiency in Customer Service Management for handling queries, complaints, and resolution processes.
  • Ability to work in an on-site environment, with a customer-centric mindset and problem-solving attitude.
  • Familiarity with financial services or prior experience in the industry would be an advantage.
  • Proficiency in local language(s) for effective communication is preferred.
  • Bachelor's degree or equivalent in any discipline.


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