Customer Relationship Manager

6 hours ago

Kottayam, Kerala, India Ather Space - Electric Scooter Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Key Responsibilities:

  1. Customer Engagement & Relationship Management

Build and maintain long-term relationships with customers.

Act as the main point of contact for all customer queries and concerns.

Ensure timely communication and follow-up with customers post-sales or service.

Manage customer databases and ensure accurate contact details and history.

  1. Complaint Handling & Service Recovery

Record and analyze customer complaints and feedback.

Coordinate with service, sales, and technical teams to resolve issues promptly.

Ensure customer concerns are closed within the stipulated time frame.

Conduct service recovery calls and document outcomes.

  1. Customer Retention & Loyalty Programs

Implement and monitor customer retention activities and campaigns.

Promote loyalty programs, AMC packages, and service reminders.

Track repeat business and identify inactive customers for reactivation.

  1. Feedback & Reporting

Collect and analyze customer satisfaction scores (CSI/NPS).

Prepare regular reports on customer trends, complaints, and satisfaction levels.

Share insights with management for service quality improvement.

  1. Coordination & Communication

Work closely with Sales, Service, and Marketing departments to enhance customer experience.

Ensure consistent communication and brand standards in all customer interactions.

Support promotional events and customer meets.


Skills & Qualifications:

Bachelor's Degree in Business Administration, Marketing, or related field.

2–5 years of experience in customer service or CRM role (automobile or hospitality preferred).

Excellent communication and interpersonal skills.

Strong problem-solving and negotiation abilities.

Proficiency in MS Office and CRM software tools (e.g., Salesforce, DMS).


Key Attributes:

Customer-first mindset.

Empathy and patience.

Strong organizational and multitasking ability.

Ability to work independently and in a team environment.

Professional and positive attitude.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Expected Start Date: 15/11/2025

  • Customer Relationship Manager

    6 hours ago

    Kottayam, Kerala, India DIGI SUVIDHA PVT. LTD. Full time ₹ 1,20,000 - ₹ 20,00,000 per year

    Build and maintain long-term relationships with existing and new customers.Understand customer needs and ensure they receive timely and effective solutions.Handle customer escalations professionally and ensure proper follow-up until resolution.Maintain accurate records of customer interactions and transactions.Analyze customer data to identify trends and...

  • Relationship Manager

    1 week ago

    Kottayam, Kerala, India Medcity Study Abroad Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Position: Relationship Manager –Life InsuranceIndustry: InsuranceLocation: KottayamCTC: Up to ₹4 LPA - 5 LPAPreferred Candidates: Professionals with prior experience in the Insurance IndustryGeneral Overview of the RoleThe Relationship Manager – Life insurance will be responsible for building and managing relationships with channel partners, ensuring...

  • Relationship Manager

    8 hours ago

    Kottayam, Kerala, India Medcity Study Abroad Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Position: Relationship Manager –Life InsuranceIndustry: InsuranceLocation: PalaCTC: Up to ₹4 LPA - 5 LPAPreferred Candidates: Professionals with prior experience in the Insurance IndustryGeneral Overview of the RoleThe Relationship Manager – Life insurance will be responsible for building and managing relationships with channel partners, ensuring...

  • Customer Relationship Executive

    2 weeks ago

    Kottayam, Kerala, India Purvaja Fincap Private Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    Build and maintain relationship with customersKeep customers updated on various financial productsDeposit sourcing and fund mobilizationCanvassing and sourcing of new customers to increase gold loan BusinessGold appraisal, revenue generations through cross selling products at branch for insurance and other allied productsProper Collection of EMIsPreparing...

  • Relationship Manager

    7 hours ago

    Kottayam, Kerala, India CSB Bank Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Description Engage with the mapped customers for converting the account as the primary account of the customer. and mzximizing revenue from the customerAct as a financial facilitator to the customerEnsure activation of alternate channel facilities and other value added services for Relationship CustomersRegularly analyse the account transactions, understand...

  • Customer Relationship Executive

    5 days ago

    Kottayam, Kerala, India Educan Global Operations Pvt Ltd. Full time ₹ 14,40,000 - ₹ 24,00,000 per year

    Educan Global Operations Pvt. Ltd., a leading overseas education and immigration consultancy, is looking for motivated and confident Customer Relationship Executives to join our Kottayam branch.The role involves interacting with potential clients, understanding their immigration needs, and providing proper guidance and support throughout the process.Company:...

  • Customer Relationship Executive

    10 hours ago

    Kottayam, Kerala, India DIGI SUVIDHA PVT. LTD. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Build and maintain strong relationships with existing and potential customers.Respond to customer inquiries via phone, email, and in person in a timely and professional manner.Understand customer needs and provide appropriate solutions or services.Coordinate with internal teams (sales, service, operations) to ensure customer issues are resolved...

  • Relationship Manager- Changanassery

    4 days ago

    Kottayam, Kerala, India bf195a44-9910-49d8-8daa-d2422c2d916f Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Position: Relationship ManagerIndustry: InsuranceLocation: KottayamPreferred Candidates: Professionals with prior experience in the Insurance IndustryGeneral Overview of the RoleThe Relationship Manager – Life insurance will be responsible for building and managing relationships with channel partners, ensuring smooth business acquisition, and driving sales...

  • Customer Relationship Executive

    2 weeks ago

    Kottayam, Kerala, India Incheon kia Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Incheon Group hiring Smart, Energetic Customer relationship executives for both Four-Wheeler and Two-Wheeler Dealerships.Qualification - GraduationComputer skill required.Experience : 0 to 5 Years.Locations: Kodimatha & ThellakomPreferred male candidates only.Job Type: Full-timePay: ₹12, ₹18,000.00 per monthBenefits:Health insuranceProvident FundWork...

  • Insurance Relationship Manager- PALA

    2 weeks ago

    Kottayam, Kerala, India AGEAS FEDERAL LIFE INSURANCE CO LTD Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Greetings form Ageas Federal Life Insurance_ Relationship Manager - Bancassurance._Location:-Kottayam-Pathanamthitta-Pala-Thiruvalla-Idukki:- Managing the life insurance sales through assigned Bank branches. Coordinating between Bank and company from lead generation to policy conversion. Deal with walking customers sale them Life insurance policies.Channel...