Desktop MEDM Operations Analyst

5 days ago

Bengaluru, Karnataka, India 7N Full time ₹ 40,00,000 - ₹ 80,00,000 per year
Key responsibilities:
  • Technical troubleshooting, problem investigation and user query resolution for Desktop product
  • Manage stakeholders and vendors across Novo Nordisk for Desktop as L2 analyst.
  • Co-ordinate on Incident, problem, Change and Service Request
  • Creation of ServiceNow reports for incident/service request trending
Main job tasks:
  • Operations of Desktop service and allied services such as MECM and MS Intune.
  • Communication related to changes on all platforms like email, MS Team channel, Yammer, etc.
  • Documenting Operations, maintenance manual related to compliance, process, SOPs, etc.
  • Basic Technical troubleshooting, problem investigation and user query resolution for Desktop like Image Management and distribution, Software Deployment, GPO/CSP Management
  • Monitor and respond to incidents and service requests on all support channels of Desktop.
  • Represent Novo Nordisk as Incident Manager for Incidents and Requests coming in the Desktop service.
  • Coordinate with stakeholders during Major Incidents
  • Create Incident and Service request reports from ServiceNow on the relevant Assignment groups
  • Provide any other relevant platform reports (AD, MECM, Intune) as and when required
  • Manage stakeholders and vendors across Novo Nordisk for Desktop as L2 analyst.
  • Coordinate and manage weekend maintenance activities with stakeholders and communicate accordingly
  • Co-ordinate and test including UAT (updating drivers, patching activities etc.)

Scope of Authority:

  • Give Inputs in day-to-day operations/incident management in liaison with Service Manager and Service Architect.
  • Delegated responsibilities and tasks from Product Owner, Service Manager and Service Architect such as access approvals, On behalf of them.

Other areas of responsibility:

  • Employee expected to act independently to ensure all aspects of meeting quality levels on service use
Expectation :

It is expected that the person will be proactive in engaging in users across the world to understand needs, troubleshoot issues and usage patterns.

Type of communication skills frequently required:

  • Listening
  • Presenting technical aspects, at times complex, to users in and relate to
  • Resolving technical issues
  • Strive towards providing best solution
  • Share better practice (i.e., written, and verbal)
  • Sparring & constructively challenging
  • Training
About 7N :

Over decades, 7N has been part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the new digital realities. We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.

By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.

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