Desktop Support Specialist

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Join our dynamic IT department as a Desktop Support Specialist Level 3 This senior-level role is crucial in maintaining, troubleshooting, and enhancing our desktop and end-user computing environments. If you're passionate about technology and enjoy solving complex issues, you'll thrive in our collaborative and innovative team.

• You provide expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.
• You troubleshoot and resolve complex technical issues escalated from lower support levels.
• You identify recurring problems and collaborate with SMEs to find permanent solutions.
• You administer and maintain desktop operating systems.
• You manage the lifecycle of the desktop estate.
• You develop and deliver guidance sessions for end-users on software applications, system functionalities, and best practices.
• You participate in and maintain comprehensive documentation for troubleshooting guides and standard operating procedures.
• You participate in the incident management process, ensuring timely resolution of incidents within agreed SLAs.
• You manage assigned service requests to successful completion.
• You create and update KBAs to expand and refine the knowledge base to aid the resolution of incidents and tasks.
• You provide guidance and mentorship to junior desktop support specialists.
• You conduct knowledge-sharing sessions and contribute to the ongoing professional development of the support team.

• You have a bachelor's degree or relevant qualification in computer science, Information Technology, or a related field.
• You bring several years of experience in desktop support, with a focus on troubleshooting complex technical issues.
• Your certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent are highly desirable.
• Your working knowledge of ServiceNow ITSM is desirable.
• Your understanding of networking concepts is strong.
• Your proficiency with Microsoft SCCM & Endpoint Manager/Intune platforms is excellent.
• You possess strong knowledge of desktop operating systems, including Windows 10/11 and macOS.
• Your communication and interpersonal skills are excellent.
• You can work independently and collaboratively in a team environment.

• A front row seat to life-changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

• 0-5%

• Typically requires a Bachelor's degree and a minimum of 5 – 8 years of related experience

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.