Technical Support

1 day ago

India Jobgether Full time ₹ 12,00,000 - ₹ 36,00,000 per year

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support - Tier 2 | HK in India.

As a Tier 2 Technical Support Specialist, you will be responsible for resolving complex technical issues that go beyond basic customer support. You will work closely with customers, internal teams, and product specialists to troubleshoot, configure, and maintain software integrations. Your role will have a direct impact on customer satisfaction, ensuring smooth operations and timely issue resolution. You will also contribute to improving internal processes, enhancing the knowledge base, and supporting product launches. This position offers a dynamic, collaborative, and fast-paced environment where problem-solving and communication skills are highly valued. You will work evening shifts in line with global customer requirements.

Accountabilities:

· Provide technical support to meet customer-specific needs and resolve complex issues.

· Install, configure, and troubleshoot software integrations.

· Track, document, and update the resolution process for all support tickets.

· Respond promptly to customer requests and follow incidents through to resolution.

· Test new product functionality and collaborate with the product team on launches.

· Handle customer complaints professionally and empathetically.

· Escalate unresolved issues to Tier 3 support when necessary.

· Work with internal teams to resolve technical challenges and improve support processes.

Requirements

· Bachelor's degree or equivalent from a recognized institution.

· Minimum 5 years of experience in helpdesk or customer support, with at least 2 years at Tier 2 or higher.

· Hands-on experience in technical troubleshooting, software configuration, and break/fix scenarios.

· Strong written and verbal communication skills.

· Proficiency in Zendesk; experience with Salesforce or HubSpot is a plus.

· High attention to detail, data proficiency, and strong problem-solving abilities.

· Ability to work effectively in a collaborative, fast-paced environment.

Benefits

· Competitive salary and performance-based incentives.

· Remote work with flexible evening shift coverage (5 PM to 2 AM IST).

· Opportunities for professional development and skill growth.

· Collaborative and supportive team culture.

· Health and wellness programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile is reviewed through our AI-powered screening process to fairly and efficiently identify top candidates:

· Our AI thoroughly evaluates your CV and LinkedIn profile, analyzing your skills, experience, and achievements.

· It compares your profile to the job's key requirements and past success factors to generate a match score.

· The top 3 candidates with the highest match are automatically shortlisted.

· If needed, our human team conducts an additional review to ensure no strong profiles are missed.

This process is transparent, skills-based, and unbiased, focusing solely on your fit for the role. Once the shortlist is finalized, it is shared with the hiring company, who then manages interviews and next steps.

Thank you for your interest

#LI-CL1

  • Technical Support Representative – Voice

    3 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135 Role & responsibilities: • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. • Walks customers through common phone hardware and...

  • Technical Support

    3 days ago

    India Jobgether Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support professional in India.In this role, you will be responsible for providing expert technical support to clients and internal teams, ensuring the smooth operation of IT systems and healthcare applications. You will troubleshoot complex technical...

  • Technical Support

    4 weeks ago

    Chennai, India Ultrafly Solutions Private Limited Full time

    Job Description Skills: Communication skill, Trouble shooting skill, LAN, Product Testing, Configuration, Technical Support, Job Summary We are seeking a skilled and customer-focused Technical Support Engineer to provide both pre-sales and post-sales technical support for our weighing scale products. The role involves troubleshooting, customer training,...

  • Technical Support Lead

    23 hours ago

    India BlackStone eIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a passionate and experienced Technical Support Lead to join the talented team at BlackStone eIT. In this role, you will oversee the daily operations of our technical support department, ensuring that our clients receive optimal assistance with our products and services. Your leadership will empower team members to resolve technical issues...

  • Intermediate Technical Writer

    4 weeks ago

    Bengaluru, India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this...

  • Customer Technical Support

    4 days ago

    India Notifik Technologies Full time

    Company Description Cod King is a Shopify technology company focused on building smart solutions for eCommerce brands. Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, and boost prepaid conversions through automation, analytics, and seamless customer communication. We combine deep Shopify expertise with...

  • Customer Technical Support

    3 days ago

    India Notifik Technologies Full time

    Company Description Cod King is a Shopify technology company focused on building smart solutions for eCommerce brands. Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, and boost prepaid conversions through automation, analytics, and seamless customer communication. We combine deep Shopify expertise with...

  • Technical Support Specialist

    24 hours ago

    India Movilitas Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a dedicated Technical Support Specialist to help support existing and future Movilitas.Cloud customers. The Movilitas.Cloud platform delivers specific applications and APIs for the pharmaceutical industry and will be extended to different environments within the supply chain network. As a Technical Support Specialist, you will assist...

  • Technical Support Representative

    3 weeks ago

    India Sense Full time

    Job Description We're looking for a Technical Support Representative with 12 years of experience who is passionate about solving problems and providing exceptional support to customers. This role is ideal for someone with a logical mind, great troubleshooting skills, and a strong desire to learn and grow in a fast-paced startup environment. As part of our...

  • Technical Support Specialist

    22 hours ago

    India Shakudo Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About the Job & Shakudo At Shakudo, we are building the world's first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo's end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs. As we...