Technical Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support professional in India.

In this role, you will be responsible for providing expert technical support to clients and internal teams, ensuring the smooth operation of IT systems and healthcare applications. You will troubleshoot complex technical issues, optimize workflows, and provide guidance on system usage. Your expertise in SQL, front-end applications, and database structures will allow you to resolve client issues efficiently, while your leadership skills will help manage support teams and processes. You will interact with a variety of stakeholders, from patients to healthcare providers, ensuring high-quality service and adherence to industry compliance standards. This position offers an opportunity to make a meaningful impact in healthcare IT operations while working in a dynamic and collaborative environment.

Accountabilities

As a Technical Support professional, you will:

• Troubleshoot and resolve issues related to SQL databases, front-end applications, and IT workflows.
• Identify and address network connectivity problems, install and configure applications, and support login/password issues.
• Analyze database structures and system performance to proactively optimize processes.
• Provide guidance and support to patients, providers, and office staff on software usage and IT-related inquiries.
• Lead and manage support teams, ensuring efficient process execution and adherence to service standards.
• Collaborate with stakeholders to identify opportunities for improvement and implement best practices.
• Ensure compliance with healthcare regulations and maintain documentation for support activities.

Requirements

The ideal candidate will have:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in healthcare IT, with a focus on technical support and professional services.
• 2+ years in management or team leadership roles.
• Strong technical knowledge of Windows administration and IT support.
• Proficiency in SQL and troubleshooting front-end application workflows.
• Solid understanding of healthcare workflows, compliance, and regulatory requirements.
• Previous experience in customer relationship management and process optimization.
• Excellent leadership, communication, and problem-solving skills.

Benefits

• Competitive salary with performance-based incentives.
• Flexible remote work arrangements.
• Opportunities for professional growth, mentorship, and skill development.
• Exposure to healthcare IT operations with meaningful impact.
• Collaborative and supportive team environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest

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