CRM Executive

9 hours ago

T Nagar Chennai Tamil Nadu, India Dhruvan Ford Full time ₹ 4,20,000 per year

Job Summary:

We are looking for a dedicated and detail-oriented CRM – Construction professional to manage client relationships, ensure timely collections, handle documentation, oversee client registrations, and resolve escalations efficiently. The ideal candidate will act as a bridge between clients and the organization, ensuring a seamless experience and maintaining high client satisfaction.

Key Responsibilities:

  • Collections Management:
  • Raise Stage demands, Monitor and follow up on pending payments from clients.
  • Prepare periodic collection reports and escalate delays.
  • Documentation:
  • Maintain and update all project-related documentation accurately.
  • Ensure all client agreements, contracts, and relevant documents are properly stored and updated.
  • Assist in preparing reports for internal and external stakeholders.
  • Client Registration:
  • Manage client registration processes efficiently.
  • Verify and process all necessary client information and documents.
  • Ensure compliance with organizational policies during registration.
  • Client Handling:
  • Serve as the primary point of contact for clients for queries, concerns, and updates.
  • Build and maintain strong relationships with clients to enhance satisfaction and retention.
  • Provide timely updates on project progress, payments, and documentation.
  • Escalation Handling:
  • Address client complaints or issues promptly and professionally.
  • Coordinate with relevant teams to resolve escalations efficiently.
  • Maintain records of escalations and ensure proper follow-up until resolution.

Qualifications & Skills:

  • Any degree
  • 2-5 years of experience in CRM, client handling, or construction-related operations.
  • Strong knowledge of documentation, registration processes, and client management.
  • Excellent communication and interpersonal skills.
  • Ability to handle escalations calmly and resolve issues effectively.
  • Proficient in MS Office and CRM software tools.

Key Competencies:

  • Client-focused mindset
  • Attention to detail
  • Time management and organizational skills
  • Problem-solving and decision-making ability

Working Conditions:

  • Office-based with occasional site visits.
  • Fast-paced environment requiring multi-tasking and prioritization.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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