CRM Executive

2 days ago

Besant Nagar Chennai Tamil Nadu, India Woodpecker Furniture Full time

**The Company and the role**
Woodpecker is the furniture pioneer in Chennai and we are in the process of expanding rigourously. As we grow, so do our customer's needs and we want to have energetic people to be the face of our company as CRM Executives.

**Roles and Responsibilities**
- As the voice of Woodpecker, be the point of contact for customers to reach for help and support
- Generate leads or close sales, depending on the goal of the company from both active leads and cold calls
- Maintain a detailed database of the customer journey along with scheduled follow-ups
- Assist in chat support and e-commerce as and when required
- Periodic review on responses to analyze market trends and adapting on the go to reach goals
- Assist in service delivery and fixing appointments with customers

**Requirements and skills**
- 1-3 years of relevant experience
- Excellent verbal and written proficiency in English and Tamil. (Hindi
- will be an added value)
- Proactive Communication
- Capability to interact with customers of varying persona
- Active team player
- Ability to track customer journey until sales closure
- Education: Any Bachelor's Degree
- Willingness to learn and problem solver attitude.

**Work Details**
- Role: CRM Executive

Corporate Office: Besant Nagar, Chennai
- Work Week: 6 days
- Week off: Sunday
- Joining: Oct 2024 (immediate)

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 21/10/2024

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