Hiring For Trainer-UK Mortgage KYC
5 days ago
Role & responsibilities:
- Conducting New Hire Training
- Responsible for managing Training batches - usually 1:20 ratio
- Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.
- Audits cases for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal as per calibration roster
- Conduct training sessions as per requirement under specified timelines
- Performance Assessment of Trainees during tests
- Database management, Tbase , daily reports, and analysis
- Motivating associates through effective management, career development & implementation of reporting mechanisms.
- Process transactions on a weekly or Monthly basis as defined by the process.
- Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.
- Perform TNI on audit findings and conduct refresher sessions & track performance
- Maintain Track records of performance and analysis of data critically
Preferred candidate profile:
- Graduate degree in any discipline
- Excellent Communication Skills (Verbal & Written)
- 3+ yrs relevant experience as a Trainer
- Candidate should be immediate joiner
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