Process Trainer KYC

1 day ago

Pune, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

*Role Definition*

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way

Process Trainer

Conducting New Hire Trainin

Responsible for managing Training batches - usually 1:20 ratio

Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.

Audits cases for agents on the floor on a prescribed sheet defined by the client or TT

Skills required

Excellent Communication Skills (Verbal & Written), as this is a client facing role

Minimum of 3+ years experience in UK Mortgages KYC

Roles and Responsibilities

The trainer plays a pivotal role from start to end of the Domain training that includes the following:

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

2. Deliver Generic Domain Specific Modules along with up skilling resources on process.

3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.

4. Ensure that all new employees go through the defined new learning path for their respective roles in the account

5. Deliver pre-process and process training for new employees

6. Support new hires during OJT and GO-live

7. Provide refresher and remedial training for existing employees

8. Ensure all regulatory requirements are complied with from time to time

9. Maintain trainee data and information

10. Generate training reports from time to time

11. Support any administrative tasks like trainee roster and scheduling etc.

12. Create/Customize training content for delivery

13. Provide feedback and coaching to analysts on the floor

14. Take ownership for improvement in analysts performance

15. Analyze training needs for employees working for the account.

16. Responsible for account level Training metrics

17. Responsible for adhering to training standardization guidelines defined by the BU Training Function

18. Responsible to work with ops to bridge gaps during training

Certifications and Assessments

Standard Trainer Assessment & Domain Certification

B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

1 Good Hands on system & applications expertise

2 Fluent in English language skills

3 Excellent Communication and presentation Skills

4 Good Customer interaction skills

5 PC literate with good system navigation skills

6 Good Data input skills

7 MS Office (Excel, Word, Outlook) skills - Basic

8 Task Management & Organization skills

9 Problem solving skills

10 Professional experience in Industry environment

11 Ability to engage with the client and run/lead workshops

12 Excellent Facilitation and influencing skills

Good to have- Advanced Research Skills
- Content Design & Development Skills
- Experience in handling LMS activities

Experience

Must Have

1. A Deep Knowledge of the Business

2. The Ability to Measure and Assess Staff Training Needs

3. Strong Communication and Interpersonal skills

4. A Passion for Continuous Learning

5. Innovative Thinking

6. Embrace Efficiency

Mandatory Skills:- Investment Banking(Back Office) .Experience3-5 Years .

  • Process Trainer

    2 weeks ago

    Pune, Maharashtra, India Imperative Business Ventures Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Process Trainer Backend Banking ProcessLocation: Kharadi Bypass, PuneJob Type: Full-timeKey Responsibilities:Conduct training sessions for new hires and existing employees on backend banking processes.Develop training material, manuals, and SOPs to ensure process clarity.Monitor trainees' performance during OJT (On-the-Job Training) and provide...

  • Process Trainer UW

    1 day ago

    Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role DefinitionThe role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional wayProcess Trainer:Conducting New Hire TrainingResponsible for managing Training...

  • KYC Analyst

    1 week ago

    Pune, Maharashtra, India Kiya Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: KYC Analyst - Client OnboardingLocation: Pune (Karadi) Hybrid Work ModelShift - US (Night ) 6 PM TO 2 AMAbout the Role:We are looking for experienced professionals to join our team as Subject Matter Experts (SME) in Off-boarding processes. You will be responsible for client offboarding, closing accounts, and managing transitions and conversions...

  • KYC Analyst

    2 weeks ago

    Pune, Maharashtra, India Infrasoft Technologies Limited Full time

    Job DescriptionJob Title: KYC Analyst - Client OnboardingLocation: Pune (Karadi) Hybrid Work ModelShift - US (Night ) 6 PM TO 2 AMAbout the Role:We are looking for experienced professionals to join our team as Subject Matter Experts (SME) in Off-boarding processes. You will be responsible for client offboarding, closing accounts, and managing transitions and...

  • Trainer - Domestic Process

    3 weeks ago

    Pune, Maharashtra, India IGT Solutions Full time

    Job Title: Process Trainer – Travel Account (Domestic Process) Location: Chennai / Pune Experience: 1–5 Years Shift: Rotational Shifts Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the travel domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be...

  • Backend AML/KYC role

    2 weeks ago

    Pune, Maharashtra, India Spark Consultancy Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    Dear Candidate,We are hiring for Backend AML/KYC role | European Bank | Pune Location.(To Confirm Please Drop a Whatsapp or call on Meenakshi )( In case The Number Is Busy, Please Drop A Whatsapp @ Meenakshi )Any graduate / Masters in Finance or accounting can apply."ONLINE INTERVIEW"Job Description:1 AML/KYC - Sr. Analysts & Lead AnalystsRelevant...

  • Leading KYC Operations Specialist

    1 week ago

    Pune, Maharashtra, India beBeeSeniorAnalyst Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking an experienced and skilled Senior Analyst to join our team. In this role, you will be responsible for managing KYC operations and providing exceptional support to clients.Key ResponsibilitiesManage KYC operations for a large Investment BankIndependently handle multiple client projects and establish strong partnershipsBuild domain...

  • Trainer - Domestic Process

    2 weeks ago

    Pune, Maharashtra, India IGT Solutions Full time

    Job Title: Process Trainer – Travel Account (Domestic Process)Location: Chennai / PuneExperience: 1–5 YearsShift: Rotational ShiftsJob Summary:We are seeking an experienced and enthusiastic Process Trainer with a background in the travel domain to join our training team for a domestic voice/non-voice process. The ideal candidate will be responsible for...

  • Client KYC Specialist

    1 week ago

    Pune, Maharashtra, India Apex Group Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • 13/09/2025) Kyc Analyst

    2 weeks ago

    Pune, Maharashtra, India UBS Full time

    Business DivisionsInvestment BankYour roleThe KYC Operations Analyst will assist with the drafting and gathering of client documents and verification of client data via public domains and internal sources at a client level prior to final review by a KYC Operations Reviewer and the client-facing team This research is performed to ensure a client s KYC...