Process Manager

Job Title: CLC Practice – Training and Development

Location: Mumbai/Pune

Job Overview:

As a CLC Practice Trainer in our Training and Development team, you'll lead the design and delivery of advanced KYC training for experienced professionals with 8+ years in the field. Your role involves collaborating with cross-functional teams, incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast of KYC regulations, and your assessments measure the effectiveness of training, contributing to continuous improvement. If you're a seasoned KYC professional passionate about knowledge transfer, we invite you to shape our team's expertise and drive success in a dynamic environment.

Responsibilities:

Training Program Development:

• Design, develop, and deliver comprehensive KYC training programs for employees at various levels.
• Stay updated on industry best practices and regulations to incorporate into training modules.

Experienced KYC Training:

• Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications.
• Provide mentorship and guidance to junior trainers within the team.

Content Creation:

• Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals.
• Collaborate with subject matter experts to ensure accuracy and relevance of training content.

KYC Process Improvement:

• Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs.
• Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed.

Assessment and Evaluation:

• Create assessments and evaluation metrics to measure the success and impact of training programs.
• Analyze training outcomes and provide recommendations for continuous improvement.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Minimum of 8+ years of hands-on experience as a trainer in KYC operations within the financial industry.
• In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes.
• Strong analytical skills with the ability to identify patterns and anomalies.
• Excellent articulation and presentation skills.

Preferred Qualifications:

• Certification in Training and Development or a related field.
• Previous experience in content creation/design
• Experience in using e-learning platforms and technology for training delivery.
• Previous experience in mentoring or coaching junior trainers

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.

Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.