Process Manager

1 week ago

Pune, Maharashtra, India Flynaut Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Type - Full time, OnsiteJob Location - Pune NIBMModel - Mon to Fri, Work from OfficeJob Summary

The Process & Jira Administrator is responsible for maintaining and optimizing Jira for project management, issue tracking, and agile operations. This role also focuses on refining internal processes to improve team efficiency and cross-functional collaboration.

Key ResponsibilitiesJira Administration
  • Configure and maintain Jira projects, workflows, custom fields, permissions, schemes, dashboards, and filters.
  • Manage user access, groups, and roles for Jira and integrated Atlassian tools (e.g., Confluence, Bitbucket).
  • Implement and maintain automation rules using Jira Automation or scripting (e.g., ScriptRunner).
  • Troubleshoot and resolve Jira issues for users across the organization.
  • Integrate Jira with third-party tools (Slack, GitHub, Jenkins, etc.) to improve visibility and automation.
Process Management
  • Design, document, and improve standard operating procedures (SOPs) and delivery workflows.
  • Work with stakeholders (Product, Engineering, QA, Marketing, etc.) to streamline business processes.
  • Facilitate sprint ceremonies and agile process reviews where necessary.
  • Conduct process audits and identify areas of improvement for delivery or operational efficiency.
  • Ensure process compliance across teams and provide relevant training/support.
Reporting & Documentation
  • Develop and maintain Jira dashboards and reports for leadership and project tracking.
  • Support teams in generating insights for retrospectives, sprint reviews, and OKRs.
  • Maintain Confluence documentation on processes, project templates, and SOPs.
Required Skills & Qualifications
  • 3+ years of experience in Jira Administration and process management.
  • Strong knowledge of Jira Software (Cloud or Data Center), workflows, permissions, and automation.
  • Experience with Agile/Scrum/Kanban methodologies.
  • Familiarity with Confluence, Bitbucket, or other Atlassian tools.
  • Excellent analytical, communication, and documentation skills.
  • Proven ability to drive process improvement initiatives.
  • Experience with REST APIs and scripting (e.g., Groovy, Python) is a plus.

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