Process Manager

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company's vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes.

Process Manager Roles and Responsibilities 

• Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the program
• Work closely with Business on calibration process for performance management system
• Understand employee pulse, escalate to appropriate levels & ensure end to end resolution 
• Investigate and close any conduct related violation and take necessary disciplinary action wherever required
• Monitor & govern Performance Coaching & Improvement process for bottom performers in the program
• Carry out career and capability development programs for identified group of Analyst-Process Manager pool
• Attrition management for the program/process
• Target – Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum gradually 

HR Reach out

• Connect one-on-one with Analyst- Manager pool during the pulse check
• Govern leadership connects for the program
• Oversee the 90-Day on-boarding & assimilation program for Analyst - Process Manager pool in the program
• Coach employees for them to invest in their capability building

Performance Appraisal and Career Planning

• Conduct sessions to educate employees on Performance Management System
• Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines
• Guide & sensitize managers with evaluation process
• Close appraisal calibration with Business

HR Ops Compliance

• Conduct exit interviews of Analyst-Process Manager within timelines
• Timely closure of Bottom Quartile
• Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified

Tracker Updating and Reporting

• Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders
• Create all necessary reports and dashboards required for each program/process area
• Drive rewards and recognition in the program to recognize & reward contribution and achievement to motivate higher performance levels

Minimum Qualifications

• Graduate + MBA
• Should have at least 5+ years of experience working in a Business Partnering role in a KPO/IT or ITES Industry.
• Excellence communication skills
• Analytics skills and eye for details
• Strong problem-solving skills and ability to anticipate control gaps or process inefficiencies.
• Excellent stakeholder management and collaboration skills, able to work with cross-functional teams.