Hiring For Process Trainer at Pune

2 days ago

Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • Conducting New Hire Training

  • Responsible for managing Training batches - usually 1:20 ratio

  • Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.

  • Audits cases for agents on the floor on a prescribed sheet defined by the client or TT

  • Give documented feedback as per the gaps identified in the audit.

  • Attend Weekly calibration calls with the client/internal as per calibration roster.

  • Conduct training sessions as per requirement under specified timelines.

  • Performance Assessment of Trainees during tests

  • Database management, Tbase, daily reports, and analysis

  • Motivating associates through effective management, career development & implementation of reporting mechanisms.

  • Process transactions on a weekly or Monthly basis as defined by the process.

  • Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.

  • Perform TNI on audit findings and conduct refresher sessions & track performance

  • Maintain Track records of performance and analyse data critically

CRITICAL SKILL REQUIRED TO PERFORM JOB

  • Excellent Communication Skills (Verbal & Written), as this is a client facing role

  • Flexibity to work in shift, preferably afternoon shift

  • Knowledge of UK Mortgages

  • Experience working with Microsoft Forms, Excel, Word etc

  • Creation of Academies, creation of Newsletter, etc

  • Attention to detail to ensure accuracy

  • Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies

  • Result oriented and client focus

  • Feedback and Coaching skills.

  • Good rapport building skills, extremely methodical and organized

  • Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory

SELECTION CRITERIA

  • Must be Graduate in any stream. Shouldn't be enrolled in any regular course.

  • Minimum of 4+ years experience in UK Mortgages KYC

Interested candidates please share resume on

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