Hiring For Mortgage- Loan servicing

2 weeks ago

Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Designation:- Associate Analyst

Work mode:- In office (5 days)

Transport:- One way

Shifts:- UK shifts

Role & responsibilities

  • Ensure completeness and accuracy of Entity records achieving a correct balance between required quality targets and ensuring that key productivity deliverables are met

  • Manage and resolve conflicts related to sourcing and inconsistencies in data and documentation via discussions or escalate to relevant team / function

  • Review and screen residential and LTD company (in both individual names and trading companies names) property valuations ensuring these meet minimum standards, acceptance criteria and within agreed SLAs.

  • Protect the customer and the Bank by having a strong knowledge of Mortgage servicing
  • Support the management of a large volume of Mortgage servicing, and work is prioritised

    accordingly to deliver against service KPIs
  • Adhere to Standard Operating Procedures when solving customer/broker queries
  • Managing all inbound and outbound Post, identifying priority for allocation to team
  • Managing all inbound emails, identifying priority for allocation to team
  • Managing safe storage and return of customers original documentation and legal correspondence
  • Processing of automated customer mailings
  • Identification of Customer Complaints and Vulnerable customers

Preferred candidate profile


• Good communication (Written English).

• Experience with Mortgage query handling and customer servicing via chat/e-mail/calls

• Good understanding of the UK mortgage market with experience of handling mortgage queries

• Experience of working within a high paced environment, managing high volumes with prioritisation

skills ensuring KPIs and SLAs are adhered to

• Ability to work collaboratively with the onshore teams through effective communication skills

• Strong attention to detail, utilising your knowledge and support tools to progress mortgage

queries correctly

• Strong verbal and written communication skills to ensure a smooth experience for Brokers and

customers

• Have a proactive and professional approach to drive a right first-time outcome for the customer

• Compliance with monthly quality checks ensuring accuracy on cases worked

• Experience in the validation of customer data

• Understanding of UK legislation

• Very strong interpretation and articulation skills

• Excellent Keyboard skills and should be familiar with working on a laptop

• Strong typing skills with a minimum of 45 words per minute

• 100% shift adherence and demonstrate flexibility to work in shifts

Have a proactive and professional approach to drive a right first-time outcome for the

customer

• Compliance with monthly quality checks ensuring accuracy on customer service outcome

Interested candidates can share their updated resume on below email

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