Customer Relations Manager

1 week ago

Ashok Vihar Delhi Delhi, India USP Polymers LLP Full time ₹ 2,00,000 - ₹ 2,49,333 per year

Position Title: Customer Relationship Manager

Reports To: Head – Sales & Marketing / Business Development Manager

Role Overview

The Customer Relationship Manager (CRM) is responsible for building and nurturing long-term relationships with customers, ensuring high levels of customer satisfaction, and driving customer loyalty and retention. The role involves managing client accounts, addressing concerns, providing solutions, and identifying opportunities for upselling and cross-selling to achieve business growth.

Key Responsibilities

  • Develop and maintain strong relationships with existing and potential customers.
  • Act as the primary point of contact for clients, ensuring timely and effective communication.
  • Understand client needs, objectives, and pain points to provide tailored solutions.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain detailed and updated records of customer interactions in CRM software.
  • Collaborate with the sales and marketing teams to identify growth opportunities within client accounts.
  • Monitor customer satisfaction and proactively address issues to prevent churn.
  • Conduct regular follow-ups, meetings, and feedback sessions with clients.
  • Prepare and present reports on customer interactions, feedback, and relationship progress.

Key Skills & Competencies

  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to handle multiple clients and priorities effectively.
  • Good understanding of customer relationship management tools (CRM software).
  • Negotiation and presentation skills.
  • Analytical mindset with attention to detail.
  • Customer-centric approach with focus on long-term value creation.

Qualifications & Experience

  • Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).
  • 2–5 years of experience in customer relationship management, client servicing, or account management.
  • Prior experience in [industry-specific field, e.g., manufacturing, IT, FMCG] is an advantage.

Job Type: Full-time

Pay: ₹13, ₹20,556.75 per month

Work Location: In person

  • Customer Relations Manager

    2 weeks ago

    Delhi, Delhi, India Candid Optronix pvt ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCandid Optronix is one of the largest manufacturers and traders in India, specializing in CATV/MATV, PON products, and testing instruments. The company focuses on researching, producing, selling, and servicing these products, providing integrated network solutions and services for network operators. Candid Optronix is driven by...

  • Customer Relation Executive

    1 day ago

    Nirman Vihar, Delhi, Delhi, India Learningshala Full time

    **Job description** We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also...

  • Customer Relation Manager

    2 weeks ago

    Delhi, Delhi, India Candid Optronix pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    CRM Managers can use their technical skills and understanding of marketing and sales principles to grow a company's customer base. They also typically maintain accurate customer data and update CRM systems to align with business needs. They may also liaise between the marketing and sales departments, helping all employees effectively use CRM data.Typical CRM...

  • Customer Relations Manager

    2 weeks ago

    Delhi, Delhi, India Bajrang Auto Parts Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Respond to international customers inquiries via Phone, Email, Whatsapp.Build and maintain strong relationships with existing customers to encourage repeat business and loyalty.Provide accurate information on products, services, pricing, orders, and delivery timelines.Prepare Quotation as per customer enquiry and submit follow up till deal is won.Monitor...

  • Customer Relations Manager

    2 weeks ago

    Delhi, Delhi, India KASA DECOR Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionFounded in 2006, KASA DECOR is a leading name in India's luxury surface materials industry, renowned for merging timeless craftsmanship with cutting-edge technology. Through our premium brand Taraash by Kasa Décor, we specialize in bespoke stone, concrete, and designer tile creations—crafted from the finest raw materials sourced...

  • Customer Relations Associate

    2 weeks ago

    Delhi, Delhi, India City Homes International Realtors Pvt. Ltd. Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionCity Homes International Realtors Pvt. Ltd. is a fast-emerging real estate consultancy company in India and overseas that aims to provide prestigious and vital services in the real estate industry. Guided by skilled professionals, the company has generated a large business in a short period of time and offers commercial and residential...

  • Customer Relations Specialist

    1 week ago

    Delhi, Delhi, India beBeeCustomerRelations Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Relations Manager to join our organization.Job Description:The primary role of the Customer Relations Manager is to maintain and enhance relationships with existing clients, ensuring their satisfaction and loyalty. This includes responding promptly to customer inquiries, resolving issues...

  • Senior Customer Relations Project Manager

    1 week ago

    Delhi, Delhi, India beBeeProject Full time ₹ 15,00,000 - ₹ 28,00,000

    Project Manager SoughtWe are seeking an experienced and skilled individual to manage our customer relations and ensure the smooth execution of projects.As the primary point of contact, you will be responsible for communicating with customers and stakeholders to resolve any issues that may arise.Day-to-day follow-up with customers is essential to ensuring...

  • Customer Relation Associate

    6 days ago

    Delhi, Delhi, India Acadally Full time

    Job Vacancy: Customer Relation / Admin* *Salary:* ₹25,000 - ₹30,000 *Responsibilities:* - Manage front office operations, including greeting visitors and handling inquiries - Assist with administrative tasks and support office staff *Requirements:* - Freshers can also apply - Proficiency in spoken and written English is essential - Excellent...

  • Officer, Customer Service Officer, Consumer Banking

    5 days ago

    Ashok Vihar, Delhi, Delhi, India DBS Bank Full time

    **Business Function**: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...