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Customer Relation Manager

2 weeks ago

Delhi, Delhi, India Candid Optronix pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

CRM Managers can use their technical skills and understanding of marketing and sales principles to grow a company's customer base. They also typically maintain accurate customer data and update CRM systems to align with business needs. They may also liaise between the marketing and sales departments, helping all employees effectively use CRM data.

Typical CRM Manager duties and responsibilities you might want to include in your job description are:

  • Managing and optimizing CRM platforms
  • Developing customer journey maps
  • Monitoring key performance indicators (KPIs), such as customer engagement rate and retention rate
  • Implementing or updating CRM systems
  • Training employees to use CRM systems effectively
  • Collaborating with sales and marketing professionals to attract and retain new customers
  • Overseeing privacy compliance within a company's CRM system, including the General Data Protection Regulation (GDPR)
  • Provide Demo to the customer and retain it.
  • Monitoring all the social platforms and digital marketing to enhance the customer trust
  • Provide training to the India-mart team to understand customer need and work with the different strategies
  • Maintain proper reports and data

Skills

:

  • Extensive knowledge of industry products and services
  • Proficiency in using CRM data to adjust sales and marketing campaigns
  • Teamwork skills for collaborating with members of other departments
  • Ability to create customer segments based on broad marketing data
  • Strong problem-solving skills
  • Ability to troubleshoot CRM tools and integrated applications
  • Understanding of data privacy and security regulations