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Customer Support Executive

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Gurgaon, Haryana, India Team Vertex Cosmos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are looking for a German Language Specialist with strong communication skills and technical understanding to join our Customer Support team. The ideal candidate will have at least 1 year of experience, hold a C1 German certification, and be comfortable working in a fast-paced, tech-driven support environment. This role requires excellent problem-solving skills and a customer-first attitude.

Key Responsibilities:

  • Handle customer queries and provide technical support in German (both written and verbal)
  • Troubleshoot and resolve product or service issues via email, chat, or calls
  • Ensure timely resolution within defined SLAs and maintain high customer satisfaction
  • Work collaboratively with internal teams to escalate and resolve complex issues
  • Maintain accurate records of interactions using CRM tools
  • Follow company protocols and guidelines for customer engagement and issue resolution

Required Qualifications & Skills:

  • Minimum 1 year of experience in customer support or a related role
  • German language proficiency C1 certification (mandatory)
  • Strong verbal and written communication skills in German and English
  • Graduation in any stream (mandatory)
  • Basic to intermediate technical knowledge or prior tech support experience
  • Good problem-solving skills and ability to multitask
  • Customer-focused with a proactive approach

Preferred Skills (Good to Have):

  • Experience with CRM tools like Salesforce, Zendesk, etc.
  • Prior experience supporting DACH region customers
  • Exposure to international BPO/KPO setups

Note: Immediate joiners or candidates with short notice periods will be preferred.