Customer Support Executive

4 hours ago

Gurgaon, Haryana, India Keystone Security Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Customer Support Executive – Gurgaon (Immediate Joiner)


Location:
Gurgaon


Employment Type:
Full-time, Permanent


Work Mode:
In-person

About the Role

  • We are looking for enthusiastic and customer-focused professionals to join our team as Customer Support Executives. This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.
  • Key Responsibilities
  • Respond to customer calls, emails, and intercom queries promptly and courteously.
  • Follow standard procedures to resolve issues or escalate them to the appropriate department.
  • Ensure efficient use of company telephone and support systems while maintaining professional communication.
  • Support team leads by handling routine tasks during their absence (after training).
  • Report operational challenges or service concerns to supervisors clearly and in a timely manner.

What We're Looking For

  • Excellent verbal and written communication skills (English & Hindi preferred).
  • Basic knowledge of customer service processes and telephone etiquette.
  • Ability to remain calm, attentive, and professional under pressure.
  • Computer literacy with basic IT knowledge.
  • Minimum qualification: 12th Pass or Graduate.
  • Immediate joiners preferred.

What We Offer

Health Insurance

Provident Fund

Paid Time Off & Paid Sick Leave

Overtime Pay & Performance Bonus

Growth & Learning Opportunities

Schedule

  • Rotational Shifts

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