Customer Success Manager

4 hours ago

Meerut, Uttar Pradesh, India Mode Retails Sales and Marketing Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description – Customer Success Manager (CSM)

Company: Mode Retails Sales & Marketing Pvt. Ltd.

Location:
Uttar Pradesh West

Department: Sales & Marketing

Reports To: Head – Sales & Distribution

About Mode Retails

Mode Retails Sales & Marketing Pvt. Ltd. is one of India's leading manufacturers of incense sticks and natural incense-based products under the flagship brand Prabhu Shriram – India's Best Agarbatti and Dhoop. With a strong presence across E-Commerce, General Trade, Modern Trade, Exports, and Institutional Sales, we deliver 100% charcoal-free, eco-friendly, and health-friendly

Role Overview

The Customer Success Manager (CSM) will be responsible for driving customer satisfaction, retention, and growth across sales channels (General Trade, Modern Trade, Institutional). The role requires strong relationship management, problem-solving, and coordination skills to ensure distributors, retailers, and trade partners achieve success with Mode Retails' product.

Key Responsibilities


• Account Management

o Build and nurture long-term relationships with distributors, retailers, and key accounts.

o Ensure timely order fulfillment, product availability, and resolution of trade partner issues.


• Customer Success & Retention

o Drive customer satisfaction through proactive support, feedback collection, and timely interventions.

o Ensure repeat sales and loyalty programs are executed effectively.


• Sales Growth

o Collaborate with the Sales & Marketing teams to achieve sales targets 5 lakh in assigned regions.

o Identify upselling and cross-selling opportunities within trade channels.


• Process & Support

o Coordinate with supply chain, logistics, and accounts teams for smooth order-to-cash cycle.

o Track and report customer health metrics, satisfaction scores, and churn risks.


• Training & Enablement

o Educate distributors and trade partners about new launches, schemes, and marketing campaigns.

o Provide guidance on positioning Prabhu Shriram products against competition.


• Market Insights

o Capture and report customer feedback, competitor activity, and market trends.

o Suggest improvements in product offerings and service delivery.

Desired Candidate Profile


• Graduate


• 3–6 years of experience in Sales (preferably in FMCG, Retail, or Consumer Goods).


• Strong communication, negotiation, and relationship management skills.


• Hands-on experience with CRM tools, Excel, and reporting.


• Ability to work in a fast-paced environment with cross-functional teams.


• Willingness to travel as per business needs.

Key Skills

Customer Success, Key Account Management, Distributor Relationship, Trade Marketing, Sales Growth, Retention Management, Cross-functional Coordination, FMCG Sales

How to apply : You can forward your resume with your name and position you are applying for in the subject on

  • Customer Relationship Management Manager

    2 days ago

    Meerut, Uttar Pradesh, India Mangla Rubber Technologies Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionMangla Rubber Technologies specializes in manufacturing high-performance sealing products for industries requiring assured sealing in critical applications. Our product range includes gaskets for plate heat exchangers, rubber liners for butterfly valves, seals, gaskets, and O-rings. We offer products made from diverse materials such as...

  • Territory Sales Manager

    7 days ago

    Meerut, Uttar Pradesh, India Ecozen Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Able to handle and manage B2B and B2C businessCreating and implementing Sales strategy for Area allottedDeveloping and Executing Business PlansManaging daily operations of Sales in respective territory.Monitoring Sales Success rate and Customer SatisfactionM.I.S-Competition and market dataManaging Standard Operating proceduresTargeting right customer...

  • Store Manager

    5 days ago

    Meerut, Uttar Pradesh, India Tata Starbucks Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Store Manager About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800 passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And...

  • Customer Service Specialist

    4 weeks ago

    Meerut, Uttar Pradesh, India Perpenny Full time

    Company DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...

  • Customer Service Specialist

    3 weeks ago

    Meerut, Uttar Pradesh, India Perpenny Full time

    Company Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...

  • Customer Service Representative

    3 weeks ago

    Meerut, Uttar Pradesh, India Gokool Digital Full time

    Job Title: Customer Service & Online Listings AssociateLocation: Remote (Work From Home)Working Hours: 2:00 PM – 10:00 PM ISTWorking Days: 6 days a week workingHolidays: US Public Holidays (Yearly 10)Start Date: ImmediateSalary: As per industry standardsExperience: Minimum 1 year in a similar roleRole Overview:We are looking for a proactive and...

  • Customer Support Executive

    3 weeks ago

    Meerut, Uttar Pradesh, India IGT Solutions Full time

    IGT is Hiring: Customer Support ExecutiveAre you passionate about providing exceptional service and building a rewarding career in the banking and financial services sector? IGT Solutions, a global leader in business process management, is looking for talented and enthusiastic Customer Support Executives to join our team in Gurugram. We are seeking...

  • Manager-Seller Enablement

    3 weeks ago

    Meerut, Uttar Pradesh, India Walmart Full time

    We are looking for an experienced and highly motivated Manager - Seller Enablement, to join our dynamic team. In this critical role, you will be responsible for driving the success of our third-party sellers by providing them with the tools, resources, and support they need to thrive on the Walmart Marketplace. You will be responsible for enabling internal...

  • Area Sales Manager

    2 weeks ago

    Meerut, Uttar Pradesh, India KICKSTART VISION TO REALITY PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionKICKSTART VISION TO REALITY PRIVATE LIMITED (KVR) aims to bridge the gap between small and medium businesses and the digital world, helping clients sell their ideas, products, and services effectively. We are dedicated to achieving the highest level of customer satisfaction through a flexible approach. Our expert outsourcing team provides...

  • Executive Territory Manager

    4 weeks ago

    Meerut, Uttar Pradesh, India Syngenta Full time

    Company Description Syngenta Seeds Syngenta Seeds is one of the world s largest developers and producers of seed for farmers commercial growers retailers and small seed companies Syngenta seeds improve the quality and yields of crops High-quality seeds ensure better and more productive crops which is why farmers invest in them Advanced seeds help...