Sky Service Distribution

DescriptionThe Sky Service Distribution Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for our valued customers, providing exceptional customer support and ensuring a positive experience. Your primary focus will be on managing and nurturing relationships with our retail...

DescriptionAs the Team Leader for Sky Service - Distribution, you will play a crucial role in managing and motivating a team of inbound officers. Your primary objective is to ensure efficient and effective handling of customer inquiries and transactions related to retail liabilities products. You will be responsible for creating a positive and productive...

Description CEC Officer - Inbound - Retail Liabilities DepartmentSky Channel-VKYCLocationThaneReporting ToSky Service UVKYC - Team LeaderPosition GradeM1/M2 Job RoleTo Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfactionResponsible for quality communication and customer servicing within...

DescriptionThe Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is a customer-facing position, where you will be the first point of contact for credit cardholders. Your primary goal is to resolve customer queries and provide excellent service, ensuring a positive and seamless experience.Responsibilities Handle inbound calls and queries from...

DescriptionAs a Sky Service Card Retention Relationship Manager, you will be a key player in our Contact Centre Inbound team. Your primary objective is to foster strong connections with our credit card customers, ensuring their satisfaction and loyalty. This role offers an exciting chance to be part of a vibrant team, making a tangible impact on customer...

DescriptionAs the Team Leader, you will play a pivotal role in shaping the customer experience. Your expertise will guide the development of innovative support strategies, ensuring our customers receive the highest level of service. This role offers an opportunity to make a significant impact on the bank's customer satisfaction and loyalty.Responsibilities...

DescriptionThe Sky Service Affluent Team Leader will oversee a dedicated team, ensuring top-tier service for our most valued clients. This role is pivotal in maintaining client satisfaction and loyalty, focusing on relationship-building and exceptional customer experiences.Responsibilities Manage and mentor a team of 15-20 Relationship Managers, providing...

DescriptionAs a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and enhancing our contact center's performance. Your primary responsibility will be to assess and evaluate the quality of customer interactions, providing valuable insights and recommendations to improve overall service standards. This role is integral to our...

DescriptionThe Relationship Manager (RM) will play a crucial role in our Sky Channel-global Indian Service department, specifically focusing on the Global Indian Service. This role involves managing and responding to customer inquiries and concerns through email, ensuring timely and accurate resolutions. The RM will be the primary point of contact for...

Description Sky channel – Service – Affluent – RM DepartmentCustomer Experience CenterLocationThaneReporting RelationshipCEC – Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job RoleTo Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfactionTo identify and...