Sky Service Affluent

4 days ago

Thāne, Maharashtra, India Kotak Mahindra Bank Full time US$ 6,00,000 - US$ 12,00,000 per year
Description
The Sky Service Affluent Team Leader will oversee a dedicated team, ensuring top-tier service for our most valued clients. This role is pivotal in maintaining client satisfaction and loyalty, focusing on relationship-building and exceptional customer experiences.

Responsibilities
  • Manage and mentor a team of 15-20 Relationship Managers, providing guidance and support.
  • Engage with High Net Worth Individual (HNI) clients, understanding their needs and offering tailored solutions.
  • Ensure timely and accurate resolution of client queries and concerns, maintaining high satisfaction levels.
  • Conduct regular team meetings, providing performance feedback and setting goals.
  • Implement strategies to enhance team productivity and efficiency, driving business growth.
  • Stay updated on industry trends and client preferences, sharing insights with the team.
  • Collaborate with other departments to ensure seamless client experiences across channels.
  • Monitor and analyze team performance, identifying areas for improvement and implementing training programs.
  • Build and maintain strong relationships with key clients, fostering long-term partnerships.
  • Ensure compliance with bank policies and regulations, maintaining a high standard of ethical conduct.
Qualifications
  • Bachelor's degree in Business, Finance, or a related field.
  • Minimum 5 years of experience in a leadership role, preferably in a banking or financial services environment.
  • Proven track record of successfully managing and motivating high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Strong problem-solving and analytical abilities, with a focus on client-centric solutions.
  • Proficiency in using CRM systems and other relevant software.
  • Ability to work independently and manage multiple priorities effectively.
  • Strong organizational skills and attention to detail.
  • Willingness to stay updated on industry trends and best practices.
  • Flexibility to work in a dynamic and fast-paced environment.

  • Sky Affluent VRM

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionThe Sky Affluent VRM-Lead will be a key member of the Sky Channel-VRM - Support department, responsible for overseeing and developing our VRM strategies for affluent customers. This role requires a visionary leader who can navigate the unique needs of this customer segment, ensuring their financial goals are met with tailored solutions. The...

  • Sky Service Affluent

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Description Sky channel – Service – Affluent – RM DepartmentCustomer Experience CenterLocationThaneReporting RelationshipCEC – Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job RoleTo Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfactionTo identify and...

  • Sky Affluent VRM-Sky Channel-VRM

    2 hours ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time

    DescriptionRole OverviewThe Solitaire VRM Support role focuses on managing and deepening relationships with Privy and Solitaire segment customers through telephonic and digital engagement. The position ensures superior customer experience, cross-selling of banking and investment products, and compliance with regulatory norms. Key ResponsibilitiesPortfolio...

  • Sky Service UVKYC

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 18,000 - ₹ 36,000 per year

    Description CEC Officer - Inbound - Retail Liabilities DepartmentSky Channel-VKYCLocationThaneReporting ToSky Service UVKYC - Team LeaderPosition GradeM1/M2 Job RoleTo Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfactionResponsible for quality communication and customer servicing within...

  • Sky Service Cards

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    DescriptionThe Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is a customer-facing position, where you will be the first point of contact for credit cardholders. Your primary goal is to resolve customer queries and provide excellent service, ensuring a positive and seamless experience.Responsibilities Handle inbound calls and queries from...

  • Sky Service Distribution

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DescriptionThe Sky Service Distribution Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for our valued customers, providing exceptional customer support and ensuring a positive experience. Your primary focus will be on managing and nurturing relationships with our retail...

  • Sky Service Card Retention

    1 week ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionAs a Sky Service Card Retention Relationship Manager, you will be a key player in our Contact Centre Inbound team. Your primary objective is to foster strong connections with our credit card customers, ensuring their satisfaction and loyalty. This role offers an exciting chance to be part of a vibrant team, making a tangible impact on customer...

  • Sky Global Indian Premium

    6 days ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    DescriptionBuild and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak GroupGenerate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client...

  • Sky Service Design

    2 weeks ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionAs the Team Leader, you will play a pivotal role in shaping the customer experience. Your expertise will guide the development of innovative support strategies, ensuring our customers receive the highest level of service. This role offers an opportunity to make a significant impact on the bank's customer satisfaction and loyalty.Responsibilities...

  • Sky-Analyst-Service Quality-Sky Channel-Service Quality

    7 hours ago

    Thāne, Maharashtra, India Kotak Mahindra Bank Full time

    DescriptionAs a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and enhancing our contact center's performance. Your primary responsibility will be to assess and evaluate the quality of customer interactions, providing valuable insights and recommendations to improve overall service standards. This role is integral to our...