Sky Service UVKYC
2 weeks ago
CEC Officer - Inbound - Retail Liabilities
Department
Sky Channel-VKYC
Location
Thane
Reporting To
Sky Service UVKYC - Team Leader
Position Grade
M1/M2
Job Role
- To Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfaction
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
- Should be open to cross sell (banking product) on customer's call, when required
Job Description
- Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills – Verbal & Written
- Languages : English & Hindi
- Flexible to work 24/7 (For Females: 7AM till 9PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9.5 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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