Sky Service Distribution

2 weeks ago

Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description
The Sky Service Distribution Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for our valued customers, providing exceptional customer support and ensuring a positive experience. Your primary focus will be on managing and nurturing relationships with our retail liability customers, offering them tailored solutions and an exceptional level of service.

Responsibilities
  • Provide exceptional customer support and resolve customer queries promptly and efficiently.
  • Build and maintain strong relationships with retail liability customers, understanding their needs and offering personalized solutions.
  • Handle inbound calls, emails, and other forms of customer communication, ensuring a high level of professionalism and courtesy.
  • Offer product and service information, ensuring customers are well-informed and satisfied with our offerings.
  • Collaborate with other teams and departments to ensure a seamless customer experience, including cross-selling and upselling opportunities.
  • Stay updated on product knowledge and industry trends to provide accurate and relevant information to customers.
  • Document and record customer interactions, maintaining accurate records and ensuring data privacy and security.
  • Identify and escalate complex or sensitive customer issues to the appropriate team or manager for further assistance.
  • Participate in team meetings and training sessions to continuously improve customer service standards and personal skills.
  • Ensure compliance with regulatory and internal policies, maintaining a high level of integrity and ethical conduct.
Qualifications
  • A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
  • Previous experience in a customer support or relationship management role, preferably in the banking or financial services industry.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and offer creative solutions.
  • A customer-centric approach and a passion for delivering exceptional service and building long-lasting relationships.
  • Proficiency in using Microsoft Office suite and other relevant software tools for customer relationship management.
  • Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities effectively.
  • Willingness to continuously learn and adapt to new technologies and industry best practices.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • A positive attitude, a strong work ethic, and a commitment to maintaining the highest standards of customer satisfaction.

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