
Customer Relationship Manager
1 day ago
Tekton Realty & Infrastructure is a growing organization committed to excellence in real estate and infrastructure development. We value integrity, efficiency, and professionalism in everything we do. To strengthen our customer relationship, we are looking for a skilled and professional person. If you have the passion to build long-lasting customer relationships and drive business growth, we'd love to hear from you
Key Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and retention.
- Manage customer databases and ensure accurate data analysis and reporting.
- Collaborate with CRE teams to improve customer experience.
- Drive loyalty programs, campaigns, and initiatives to maximize customer satisfaction.
- Monitor performance metrics and suggest improvements in processes and tools.
- Lead and mentor the CRM team to achieve organizational goals.
Required Skills & Qualifications:
- 10-12 Years Proven experience in Customer relations management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to lead cross-functional teams.
- Proficiency in CRM software.
Job Types: Full-time, Permanent
Pay: ₹50, ₹100,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Provident Fund
Ability to commute/relocate:
- Pantheerankavu, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Customer relationship management: 10 years (Required)
Language:
- English (Required)
Work Location: In person
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