Customer Relationship Executive

1 week ago

Feroke Calicut Kerala, India Homework Living Full time

Homework Living is a premium furniture brand known for contemporary design, quality craftsmanship, and personalized service. We have a growing presence in Kerala and are passionate about helping customers create beautiful living spaces.

**Key Responsibilities**:

- Greet and assist customers visiting our Calicut store, providing a warm and professional experience.
- Understand customer needs and recommend suitable products or custom furniture options.
- Coordinate with the design and production teams to provide updates to customers about order status.
- Handle customer feedback and resolve complaints courteously and efficiently.
- Maintain and update customer records in the CRM system.
- Support in-store promotions and campaigns to enhance customer engagement.
- Follow up with potential leads and existing customers to build lasting relationships.

**Requirements**:

- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- 1-3 years of experience in customer service, sales, or client relations, preferably in retail, furniture, or home décor.
- Strong communication skills in English and Malayalam.
- Friendly, patient, and customer-focused attitude.
- Ability to multitask and stay organized.
- Basic computer skills; familiarity with CRM tools is an advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

**Experience**:

- Customer relationship management: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8157956000

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