Customer Relationship Executive
1 week ago
Homework Living is a premium furniture brand known for contemporary design, quality craftsmanship, and personalized service. We have a growing presence in Kerala and are passionate about helping customers create beautiful living spaces.
**Key Responsibilities**:
- Greet and assist customers visiting our Calicut store, providing a warm and professional experience.
- Understand customer needs and recommend suitable products or custom furniture options.
- Coordinate with the design and production teams to provide updates to customers about order status.
- Handle customer feedback and resolve complaints courteously and efficiently.
- Maintain and update customer records in the CRM system.
- Support in-store promotions and campaigns to enhance customer engagement.
- Follow up with potential leads and existing customers to build lasting relationships.
**Requirements**:
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- 1-3 years of experience in customer service, sales, or client relations, preferably in retail, furniture, or home décor.
- Strong communication skills in English and Malayalam.
- Friendly, patient, and customer-focused attitude.
- Ability to multitask and stay organized.
- Basic computer skills; familiarity with CRM tools is an advantage.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
**Experience**:
- Customer relationship management: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8157956000
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