Technical Support Executive

2 weeks ago

India Agilo Research Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Location: Goa

Experience Required: 0-2 years (Freshers are encouraged to apply)

We are seeking an enthusiastic and technically proficient Technical Support Executive to deliver exceptional customer service and technical assistance for STEMpedia's products and services. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a customer-focused approach.

Roles and Responsibilities

  • Customer Support and Query Resolution

  • Promptly address customer queries via email, phone, and live chat.

  • Maintain a high level of customer satisfaction by effectively resolving concerns.
  • Adhere strictly to defined Standard Operating Procedures (SOPs) and Turnaround Times (TATs).

  • Technical Assistance and Troubleshooting

  • Provide support for software installation, updates, and application usage.

  • Resolve hardware issues, including connectivity, functionality, and compatibility problems.
  • Guide customers through step-by-step troubleshooting according to SOPs.

  • Repair and Replacement Process

  • Facilitate repair and replacement requests under warranty.

  • Verify product eligibility based on warranty terms and conditions.
  • Coordinate with logistics and service teams to ensure timely resolution per Service Level Agreements (SLAs).

  • Documentation and Knowledge Base Management

  • Develop and maintain user guides, FAQs, and troubleshooting manuals.

  • Regularly update internal knowledge bases and ensure clarity, accuracy, and accessibility of documentation.

  • Bug Reporting and Feedback Collection

  • Document and report software bugs, hardware issues, and recurring customer concerns.

  • Provide constructive feedback to product and development teams.
  • Track, log, and ensure timely resolution of reported issues.

Required Qualifications:

  • Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related technical fields.

  • Familiarity with STEM educational tools, robotics, and coding platforms such as Arduino, Python, or Scratch.

  • Basic knowledge of operating systems (Windows and macOS) and fundamental networking concepts.
  • Experience using customer support tools, including CRMs and ticketing systems (preferred but not mandatory).

Essential Soft Skills:

  • Exceptional communication skills (written and verbal).
  • Strong ability to simplify complex technical concepts for non-technical users.
  • Patience and excellent problem-solving skills.

  • Technical Support Executive

    1 week ago

    India Agilo Research Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location: AhmedabadExperience Required: 0-2 years (Freshers are encouraged to apply)We are seeking an enthusiastic and technically proficient Technical Support Executive to deliver exceptional customer service and technical assistance for STEMpedia's products and services. The ideal candidate will possess strong technical knowledge, excellent communication...

  • Technical Support Executive

    3 weeks ago

    India Agilo Research Private Limited Full time

    Location: GoaExperience Required: 0-2 years (Freshers are encouraged to apply) We are seeking an enthusiastic and technically proficient Technical Support Executive to deliver exceptional customer service and technical assistance for STEMpedia's products and services. The ideal candidate will possess strong technical knowledge, excellent communication...

  • Technical Support Executive

    2 weeks ago

    Coimbatore, India Talentgigs Full time

    Job Description JD: Customer Support Executive Experience: 1year. Location: Coimbatore. JD: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident...

  • Interview Call Trainer/Support – ServiceNow

    2 weeks ago

    India Tek Support Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and experienced Interview Call Trainer/Support professional with strong expertise in ServiceNow modules including ITSM, ITOM, HRSD, CSM, and PPM. The ideal candidate will prepare candidates for ServiceNow-related interviews, providing domain-specific support, technical insight, and mock interview training to enhance...

  • Technical Support Engineer

    3 days ago

    Chennai, India GE Vernova Full time

    Job Description Job Description Summary This is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution. Job Description...

  • Technical Support Engineering

    4 weeks ago

    India Microsoft Full time

    Job DescriptionWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...

  • Onsite Service Support Engineer

    1 week ago

    Hyderabad, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Job Description Position: Onsite Service Support Engineer (Field Service Engineer) Location: Hyderabad Experience: 1+ Years Job Summary We are seeking a Field Service Engineer / On-Site Support Engineer with expertise in Machine Vision Systems. The role involves installation, troubleshooting, maintenance, and repair of machine vision systems at customer...

  • Technical Executive

    6 days ago

    India Argasia Education Full time ₹ 3,15,000 per year

    Job Description:We are seeking a Technical Executive to join our team, who will provide essential support to our online and offline classes, ensuring seamless delivery of educational content and troubleshooting any technical challenges that arise. You will ensure smooth execution of sessions, provide real-time support during classes, and collaborate with the...

  • Customer Services/ Technical Support

    5 days ago

    India Fort Technologies inc. Full time

    Job Title Customer Service Technical Support Executive Experience Required 0 1 Year Location Bangalore About the Role We are looking for energetic and customer-focused professionals to join our Customer Service Technical Support team The ideal candidate should come with 0 1 year of experience in customer support preferably from a BPO environment...

  • Technical Support Engineer

    4 weeks ago

    India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd's products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...